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- ELEVATE 2025: A collection of expert hospitality resources

ELEVATE 2025 was packed with valuable insights, actionable takeaways, and expert advice to help vacation rental professionals optimize operations, enhance guest experiences, and grow their businesses. To ensure you can revisit and apply the knowledge shared, we’ve compiled all the key resources shared during our sessions.
ELEVATE 2025 Recordings |
Elevating Hospitality: Expert Tips for Memorable Stays and Lasting Loyalty
Creating memorable guest experiences is the key to earning loyalty and 5-star reviews. During this session, industry veterans discussed the importance of streamlining the guest journey and delivering exceptional service at every touchpoint.
Additional resources:
- Read more ways to optimize your guest journey and drive 5-star guest reviews.
5 Essential Housekeeping Tips for Unmatched Guest Satisfaction and Success
Housekeeping plays a crucial role in guest satisfaction and overall success in property management. This session provided seasoned advice on best practices for maintaining pristine properties and ensuring operational consistency.
Additional resources:
- Get the key takeaways from this session with these Essential Housekeeping Tips curated by our expert panelists.
- Read the Well & Good Case Study to learn how moderator Jonathan Wicks leverages Breezeway to standardize & scale operations.
Striking the Balance: Meeting Owner Expectations While Driving Operational Excellence
Understanding and meeting owner expectations is crucial for successful property management. This session explored strategies for fostering trust and aligning business goals with owner priorities.
Additional resources:
- Read more about why owner relations should be a main focus in your 2025 property management strategy.
- Recommended read: Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty by Patrick Lencioni
- Recommended read: The 5 Gears: How to Be Present and Productive When There is Never Enough Time by Jeremie Kubicek
Maintenance Programs that Make Money
A proactive maintenance strategy can significantly impact profitability. Panelists shared how preventative maintenance programs save costs, increase efficiency, and improve property value over time.
Additional resources:
- Download Breezeway’s preventative maintenance checklist to implement a maintenance program that drives revenue.
- Read the Frias Properties Case Study to learn how panelist Ben Wolff removed maintenance inefficiencies to save time and money.
- Get more expert insights from moderator Tiffany Edwards on her podcast, The Vacation Rental Key with T & T!
Building Trust Through Safety: Safe Guest Experiences and Protected Properties
Safety is paramount in the vacation rental industry. This session highlighted the importance of proactive safety measures, including thorough property inspections, adherence to compliance standards, and effective guest education.
Additional resources:
- Download our safety checklist to enhance guest and property safety.
- Read the StayLakeNorman case study to see how the company implemented Breezeway’s safety measures.
Differentiating Inspections: How to Maximize Your Time in Property
Effective inspections improve operational efficiency and guest satisfaction. Experts shared how to streamline inspections to maximize time spent on properties and ensure quality control.
Additional resources:
- Access Thanks for Visiting’s Independent Contractor Agreement to streamline contractor hiring and management.
- Read the Nopali Properties case study to see how Airbnb Superhosts optimized their inspection process with Breezeway.
- Get more expert insights from moderator Sarah Karakaian on her podcast, Thanks for Visiting!
Beyond Vacation Rentals: Exploring New Markets and Inventory Strategies for Growth
Expanding beyond traditional vacation rentals can unlock new revenue opportunities. This session explored strategies for managing mixed portfolios and diversifying property investments.
Additional resources:
- Read more strategies for managing a diversified property portfolio, from short-term rentals to multifamily units.
- Check out moderator Sarah Weaver’s Deal Analysis Calculator to evaluate potential investment opportunities like a pro.
- Recommended read: Buy Back Your Time
Staying Ahead in Vacation Rentals: Emerging Trends, Tech, and Guest Expectations
The vacation rental landscape is constantly evolving. Industry leaders discussed the latest trends, innovative technologies, and shifting guest expectations that will shape the future of hospitality.
Additional resources:
- Read the JZ Vacation Rentals case study to see how panelist Alex Zemianek is using technology and automation to build trust.
- Read the Brightworks Property case study to learn how panelist Freeman Richards is leveraging tech to scale his business.
Enhancing Owner Communication with Breezeway’s Tools
Build trust and streamline communication with property owners using Breezeway’s powerful new owner management tools. This session explored best practices for fostering transparency and collaboration to strengthen owner relationships and drive business growth and the audience heard from Ashley Kubiszyn of River Ridge Rentals on the response from their homeowners.
Additional resources:
- Read more about how to navigate owner expectations with Breezeway.
Managing Inventory and Supplies Across Your Portfolio with Breezeway
Keep your properties fully stocked and guest-ready with Breezeway’s Inventory and Supplies feature. In this session, Courtney Hanna of Cinnamon Shore Vacation Rentals shares practical tips for customizing packing lists by property and job, receiving automated reorder notifications, managing multiple warehouses, avoiding shortages, and proactively forecasting your needs.
Additional resources:
- Read the Five Star Management Group case study to learn how the company saves 30% on inventory costs with Breezeway.
Delivering a Seamless Guest Experience from Booking to Stay
In this session, our Preferred Plus integration Partner, Avantio, presented expert ways to maximize the guest experience to boost bookings and 5-star reviews.
Additional resources:
- Read the Niagara Holiday Rentals case study to learn how they increased their Vrbo bookings by 30% with Avantio.
Optimizing Breezeway as Your Business Evolves
Between maintaining rentals, managing guest and owner expectations, and handling bookings, finding time to explore all of Breezeway’s features can feel impossible. In this interactive session, Stephanie Lovely of Micheal’s Vacation Rentals and Dylan Bozarth of 30A Escapes shared how they streamline operations and tackle challenges more efficiently with Breezeway.
Additional resources:
- Read more about strategies to scale your Airbnb business.
- Read the Koloa Kai case study to learn how our clients lean on technologies like Breezeway for long-term success and growth.
Transforming Guest Communication and Driving Revenue with Breezeway’s Messaging Platform
This session explored best practices for automating messages, personalizing interactions, and effectively managing common guest inquiries through templates. Plus best practices on how property managers are driving additional revenue by filling gap nights and optimizing clean time through strategic checkout messages.
Additional resources:
- Learn more about how to save time with Breezeway’s Messaging Checkout Alerts.
- Read the Lake Tahoe Accommodations case study to learn how panelist Annie Schnaubelt drives increased occupancy, revenue, and reviews with Breezeway Messaging.
How Smart Operators Scale: A Success Story with Hostaway & Breezeway
In this session, our Preferred Plus integration Partner, Hostaway, had an engaging conversation with Nate Klatt of HomeHop all about strategies for growth in the industry.
Additional resources:
- Read the Canbnb case study to learn how Breezeway + Hostaway clients establish a scalable STR cleaning and maintenance solution.
Elevating standards: How Guesty and Breezeway are partnering to transform Vacation Rental Management
In this session, our Preferred Plus integration Partner, Guesty, discusses our powerful partnership and how our integrated tools help operators deliver exceptional hospitality.
Additional resources:
- Read the Wynwood House case study to learn how Breezeway + Guesty clients implement operational processes to streamline its brand standards and scale across multi-market destinations.
Confidently Manage Your Team and Optimize Operations with Breezeway
Stay connected and in control with Breezeway’s mobile-first tools, designed to simplify property management and boost efficiency anytime, anywhere. In this session, Nick Russell of The Cottages on the Key shares how they gained real-time visibility into tasks, property statuses, and team progress with Breezeway to make informed decisions on the go.
Additional resources:
- Read the Locale case study to learn how Breezeway helped Locale save 100+ hours weekly and establish 100% employee satisfaction by automating operations.
Personalize Guest Experiences with Breezeway’s Guide and Assist
Create a seamless, personalized guest experience with Breezeway’s Guide and Assist. This session explored best practices for crafting digital property guides, sharing local recommendations, offering real-time support, and enhancing stays with personalized upsells.
Additional resources:
- Download The Ultimate Guide to Creating an Airbnb Welcome Book for everything that should be in your digital guest guidebook.
- Read the Hosting from the Heart case study to learn how panelist Thomas Barry implements seamless, high-touch hospitality.
- Read the Coastal Carolina Vacations case study to see how Breezeway Guide improves the guest experience.
Be Brilliant In The Basics: Property Care and Communication Strategies to Delight Owners
In this session, our Preferred Plus integration Partner, Track, shared how our clients have mastered owner communication and Eddie Gray of Newman-Dailey Resort Properties joined to share how Breezeway and Track improve his operations.
Additional resources:
- Read the 30A Escapes case study to learn how Provides Better Services to Guests and Owners with Breezeway & Track's Integrated Tools.
ELEVATE 2025 Recordings |
We hope this resource roundup helps you revisit the key takeaways from ELEVATE 2025 and implement them in your operations. For any questions on specific functionality, please visit the Breezeway Help Center, and for more ways to get involved in the Breezeway Client Community, please visit the Community Help Guide.
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