Operational efficiency & maintenance management

Managing maintenance and housekeeping across multiple properties and HOAs was a major challenge for Frias Properties. Before Breezeway, their team had to manually schedule all housekeeping and maintenance tasks, leading to inefficiencies and missed assignments. Since implementing Breezeway, the company has automated scheduling for housekeeping and routine maintenance, ensuring no tasks are overlooked.

Breezeway’s work order system allows Frias Properties to efficiently track thousands of maintenance tasks per month, including routine inspections, repairs, and emergency fixes. One major pain point before Breezeway was payroll tracking—staff were being overpaid due to a previous system rounding up hours inaccurately. Now, with precise time tracking in Breezeway, Frias Properties has significantly reduced unnecessary payroll costs while ensuring employees are paid fairly.

Ben Wolff, General Manager at Frias Properties, highlighted the dramatic impact of Breezeway on efficiency: “We were manually adding all housekeeping schedules before, which was ridiculous. Now, it’s 75% more efficient, and we don’t have to think about it.” The company has also leveraged property tags and automated workflows to seamlessly manage different types of properties, from short-term rentals to non-rental homes and HOAs.

Guest communication & messaging

Previously, guest communication was heavily reliant on phone calls and emails, which often resulted in delays and missed responses. Frias Properties launched Breezeway Messaging in January 2025 and quickly saw its benefits. The ability to send automated messages before check-in ensures guests know how to reach the team for any issues.

With Breezeway Messaging, guests respond more quickly, cutting down on unnecessary emails and phone calls. Ben Wolff shared a key insight: “People are always on their phones now. Instead of waiting for an email response or voicemail callback, we can get a quick answer from guests via text. It has made communication much more efficient.”This shift has reduced email and phone inquiries by 20-25%, allowing staff to focus on higher-priority tasks while maintaining excellent guest service.

Additionally, Breezeway Messaging integrates seamlessly with property tags, allowing Frias Properties to send targeted messages to different property types. This ensures relevant and timely communication with guests, improving the overall guest experience.

After-hours support with Breezeway Assist

Handling guest inquiries outside of business hours was another challenge for Frias Properties. Their previous third-party answering service was unreliable and unresponsive. After the service was sold to a national provider, their team constantly received incorrect information and lacked proper follow-ups.

Switching to Breezeway Assist provided a seamless solution. Assist integrates directly with Breezeway Messaging, allowing guest inquiries to be handled promptly and logged for staff review the next morning. Ben Wolff noted that Assist has significantly improved after-hours communication: “We used to get a flood of emails from our old answering service, most of which didn’t make sense. Now, with Assist, everything is logged in Breezeway, reducing unnecessary emails and keeping communication clear.”

With Assist, the Frias Properties team can quickly review overnight issues in one central place, ensuring no concerns go unresolved. This streamlined process has enhanced efficiency and guest satisfaction, as guests now receive timely and accurate responses even outside of normal business hours.