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    Save time with the leading property operations and experience platform.

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      Messaging

      Message and support your guests

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      Create digital welcome books

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      Respond to guests 24/7/365

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      Upsells

      Boost revenue with guest offers

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Guest messaging, automated and simplified

Say goodbye to unanswered questions, delayed maintenance responses, negative reviews, and unhappy guests. Breezeway messaging tools make communication easy, whether it’s through SMS, WhatsApp, or Airbnb.
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Automated guest messaging

Save time with AI-driven automation

  • Set up triggers for automated messages
    Send out automated messages based on check-in or check-out dates with access codes, property info, and a link to a digital welcome book.
  • Stay on brand with suggested replies
    With built-in AI, Breezeway suggested replies help operators save time and send more accurate and timely messages.
  • Gain valuable clean time with check-out messages
    Automatically send a check-out message so guests can alert you when they have left. You’ll know when guests leave and can get your cleaner in earlier to start the turnover.
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Gap night messaging

Fill your gap nights and boost revenue

  • Intelligently identify gap nights on arrival and departure
    Breezeway uses reservation data to identify “gap night” opportunities, bridging the availability between reservations.
  • Automatically send a message to extend guest stays
    When gap nights are available, it’s easy to send a quick message to guests to extend their stay and fill vacant nights.
Alt messaging illustration
Proactive approach

Delight guests with proactive communication

Breezeway messaging helps operators stay ahead and be less reactive. Our dashboard consolidates all your messaging into one easy-to-use interface, giving you the visibility you need.

Create a task right from a message

Broken dishwasher? When a guest reports an issue, Breezeway allows you to easily create a task. From task creation and scheduling to when it’s started and completed, everything is documented and tracked.

Surprise guests with early check-ins

With Breezeway, you know exactly when a property is ready. Send your guests an automated “property ready” message to alert them for check-in.
Breezeway Property Operations and Experience Platform

Wow your guests with Breezeway’s full suite of guest tools

Enhance every stay and ensure an exceptional experience for every guest with personalized communication, seamless coordination, and automated updates from Breezeway Property Operations and Experience Platform.

Reduce repetitive questions with Guide

Breezeway’s welcome book Guide integrates with Messaging. Your guests will have the property information they need prior to check-in, accessible through a secure URL right at their fingertips.

Offer 24/7 guest communication with Assist

Need help after hours? Breezeway Assist offers a team of hospitality pros trained on your properties, ready to respond to guest messages and calls within minutes. Easily set and adjust coverage directly in the platform.

Earn more revenue with Upsells

Looking for more ways to upsell? Offer guests early check-ins, extra linens, and tailored guest experiences, from bike tours to private chefs — all through automated messages with purchase links sent right to their phones.

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Breezeway has completely streamlined our guest communication. We can't live without it. Their messaging functionality directly pulls guest contact information from my PMS, and then sends automated text messages that guests can respond to in real-time. 

Level up your guest experience with Breezeway
20K
Revenue earned from gap night messages
6X
Boost in google reviews with thank you messages
2HR
Average time saved on checkout days

Data-driven guest messaging tools

CalendarCheck-1
Guest check-in and check-out via SMS
Guests can easily alert you of arrival and departure with a quick text message.
ChatCircleDots
Owner and Guest messages
Customize messages for both property owners and guests to ensure clear communication.
ListChecks-1
Bulk messages
Send important messages and updates to all guests in case of things like weather alerts.
SquaresFour
Easy-to-use message templates
Set up and use ready-to-go templates to respond to common questions like WiFi details.
BellRinging
Noise alerts for loud guests
Automatically notify guests of noise issues via NoiseAware integration.
Calendar
Away responders for unavailable times
Set your business hours and set up an “away responder” for when you are unavailable.

Transform the guest experience with Breezeway

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