SMS Messaging for Service Optimization

Customer service is a core competency in property management, and the expectation for proactive client communication has never been higher. Communicating with clients has traditionally been a pain-point for managers - urgent issues get buried and there are a never-ending flow of requests. Our messaging tech solves this challenge, and helps you stay on top of in-house issues and inquires. 

Automatically Pull Reservation and Contact Info through your PMS System

Automatically Pull Reservation and Contact Info through your PMS System.

Manually entering reservations, names, and contact information is a huge waste of time. Our messaging technology integrates with your PMS system to automatically pull over the information you need to communicate with your renters and clients. You'll never have to manually upload data again. 

Monitor all of Your Guest Communication through One Central Portal

Monitor All of your Guest Communication through One Central Portal.

Disorganized communication leads to unanswered questions, delayed maintenance jobs, negative reviews, and unhappy renters. Our communication dashboard consolidates all of your messages into one easy-to-use interface, and gives you the visibility you need to meet the demands of even the pickiest of renters.

Message with your Guests Right from your Business Phone Number

Message Renters & Clients Right from your Business Phone Number.

No property manager likes using their personal cell phone number to communicate with guests. Now, you don't have to. Our technology ports over your business phone number, and empowers you to easily monitor, flag, respond, and re-route text messages right from our dashboard.

Leverage Templated Messages Based on Check-In Date and Stay Type

Leverage Templated Messages Based on Check-In Date and Stay Type.

Don't waste time figuring out what to send your renters and clients, or sending generic welcome texts one-by-one. Our pre-built templates include pre-arrival, property-readiness, stay-satisfaction, check-out reminders and more, and can be customized for different check-in dates and stay types.

Create Task

Create and Assign Maintenance Jobs Directly from Messages.

35% of managers feel burdened by manual processes. This includes calling your maintenance team after a renter submits an issue. Our technology enables you to assign a work order to field staff and contractors directly from the message view. This automates your processes and drives efficiency across multiple departments. 

Automatically Communicate Task Status with Guests.

Automatically Communicate Task Status back to Renters & Clients.

55% of guests want to receive service-based messages. Tying our operations platform and SMS messaging technology together lets you harness the full power of Breezeway, so that you can send real-time status updates on maintenance repairs, linen delivery, custom concierge, etc.

Functionality Purpose-Built for Communicating with Renters

PMS Integrations 

Integrations with leading PMS systems and IoT devices to harness the power of your data. 

Unlimited Messages 

Send and receive as many messages as you need to deliver a VIP guest experience.

Phone Number Porting

Seamlessly port over your business number so guests don't bother you on your personal cell.

Pre-Built Templates 

Leverage messaging templates for pre-arrival, post-arrival, mid-stay, check-out and more.

Customized Tokens 

Use tokens to customize messages with guest, location, and stay-type information. 

Bulk Sending

Send automated messages in bulk, so you can save time and elevate the guest experience.

Keyword Scanning 

NLP technology that routes each guest message to the correct department or personnel.

Work Order Creation 

Assign a work order to your field staff and contractors directly from the message view. 

Engagement Analytics

Track reply rates for each message and stay type, and improve interactions with your guests.

Ready to Start Using Breezeway's Messaging Tech?