Historically, short-term rental managers have taken a reactive approach to property maintenance — making repairs only when items are reported instead of preventing maintenance issues in the first place. But as the scope of work continues to increase with higher client expectations, operators have started more proactively managing assets to deliver higher quality rentals and memorable guest experiences.
There are many benefits of preventative maintenance programs. In addition to showcasing value to owners, and safeguarding against “surprise” and costly repairs, smart inspection programs help organize property data into an interconnected web of information. This actionable data can serve multiple purposes across the company, and is the real trick to unlocking the full value of property management services.