Sending a text message to vacation rental guests is easier than making a phone call -- you don't interrupt their vacation, and you open up a line of communication so guests can easily contact you throughout their stay. It's no wonder why the majority of vacation rental managers plan on strengthening their communication programs this year to better differentiate their brand. In the short clip below, Ashley Kubiszyn, CEO of River Ridge Rentals, discusses how she uses guest texting to deliver more service and elevate the guest experience.
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