Property Management Resources

Learning

The operational burden of property management is getting heavier. Guests have a heightened sensitivity to hygiene and safety, and are changing how they interact with physical space. At the same time, owners are expecting more transparency about how their assets are maintained. Learn how hospitality operators can stay ahead of these changes.

2020 Property Operations Report

We surveyed hundreds of vacation rental managers to measure how professionals are enhancing their property care programs in 2020.

Hospitality's Push for Quality & Service

The line between vacation rentals and hotels has faded. Read our take on industry convergence, and learn how to protect your bottom line. 

Delivering Deep Value to Homeowners

Learn how to build rapport with your homeowners, and how fostering owner relationships will boost retention, referrals, and revenue.

Owner Communication Guide: Natural Disasters

Use our communication templates to help keep homeowner clients updated during inclement weather and other natural disasters.

Guest Communication Guide: Natural Disasters

Use our communication templates to help keep current and future guests informed and safe during inclement weather and other natural disasters.

Riding the Wave of Industry Growth

As vacation rentals continue to mature, there's a renewed focus on consolidation. Read how to roll with the changes and ride the next wave of growth.

Identity of a Vacation Rental Operator

Property Manager or Hospitality Provider? Read our eBook on how the identity of a vacation rental manager has evolved based on added responsibilities. 

Leveraging Vacation Rental Professionalism

Learn how taking action and leveraging professionalism now can help prepare your business for when travel resumes with new guest expectations.

Professionalizing Rental Operations

We discuss how the current travel climate is creating a need for hospitality providers to professionalize operational standards. 

Vacation Rental Cleaning Checklist

After reviewing thousands of checklists from leading managers and authorities, we created a comprehensive checklist for the new vacation rental clean.

Vacation Rental Amenities Guide

We've analyzed amenities from over 50K homes to identify the items that separate the 'hobby vacation rental owner' from the 'professional operator'.

Vacation Rental Inspection Checklist

After reviewing thousands of checklists from leading managers and authorities, we created a comprehensive checklist for the new vacation rental inspection.

Vacation Rental Safety Checklist

Safety is one of the hottest topics in the short-term rental industry. Our beginner's checklist helps you keep your properties and guests safe. 

Owner Communication Guide: COVID:19

We've created a communication guide with messaging templates to help you build more trust with your owner clients amidst COVID-19.

Guest Communication Guide: COVID-19

We've created a communication guide with messaging templates to help you instill more confidence with your guests amidst COVID-19.

Airbnb Plus Inspection Checklist

Airbnb requires that rentals pass a one hundred-point inspection by a third-party. Use our practice test to help you prepare for this comprehensive inspection.

Property Operations & Guest Services Calculator

Use our calculator to benchmark how much you can spend on turnovers, asset management, and guest services to the industry average.

Property Care & Operations by the Numbers

Property managers are devoting more than 200 hours of annual care per unit. Those who leverage data can deliver a better rental experience.

See How We're Helping Managers Transform Operations
Data-driven programs that shave costs, elevate brand, and accelerate growth