2025 Guest Communication Trends to Watch

From Chatbots to Check-Outs

Effective guest communication isn’t just a nice-to-have, it’s a necessity. Based on real data from thousands of guest interactions across Breezeway’s platform, this report reveals how modern vacation rental operators are:

• Saving hours each week by automating repetitive guest questions
• Providing seamless 24/7 support without burning out their team
• Meeting guest expectations faster through preferred channels like text
• Reducing miscommunication and improving reviews through structured messaging
• Embracing AI tools to enhance efficiency, accuracy, and scale

You’ll gain clear insights into the types of guest messages that matter most, how to manage them smarter, and how to build a communication strategy that supports both your guests and your team in 2025.