Welcome Book | Breezeway's Airbnb Welcome Book

Dynamic welcome book

Greet and guide your guests with ease

Set up in minutes
Guide includes the most important property details, from arrival instructions to access codes, showcasing them in a digital welcome book.
Customize to match your brand
Tailor your Guide for each property by uploading your logo, choosing your fonts and colors, and adding any content, images, and videos.

Top-notch service

Deliver 5-star service from check-in through departure

Resolve guest issues quickly
Guests can submit issues right through Guide, creating an unassigned task. Then, your team can easily assign the right person to resolve.
Engage guests throughout their stay
Guide updates throughout the stay so guests can see everything from arrival instructions and WIFI info to local recommendations and special offers.

Your welcome books, your way

Everything you need to provide an easy check-in and check-out for your guests

Customize by property

Manage more than one property? You can customize your welcome book for each individual property or groups of properties in specific locations. We make it easy to look good.

Get immediate feedback

Allow guests to leave a rating for the property and get immediate feedback. Get immediate feedback on the property’s cleanliness.

Breezeway Property Operations and Experience Platform

Delight and wow guests when your communication is tied to your operations

Breezeway's Guide ensures your communication is always in sync with operations, providing guests with a seamless experience. From automated welcome books to tailored upsells, streamline every interaction for optimal guest satisfaction.

Automate your welcome book delivery

Send out automated messages via SMS or WhatsApp and deliver your digital welcome book before check-in.

Maximize revenue with Upsells

Offer guests early check-ins, extra linens, and tailored guest experiences, from bike tours to private chefs — all using Guide. Showcase your offer right within your welcome book.

Save time giving guests all the info they need

With Guide, you and your team can quickly provide guests with any necessary information to streamline communication and ensure they have everything they’ll need for a perfect stay.

With Guide, we’ve absolutely seen a reduction in the number of calls and time spent trying to resolve issues. Breezeway has made everything so much better in terms of communication with the guest, with vendors, and internally and externally; everything is just better.

Shawntel Dairsow Client Resolutions Manager at Travel Advantage Network in Millersville, MD

Key features of Guide

Verified access links

Deliver easy guest access codes that expire after 72 hours, with personalized info based on their reservation.

No downloads required

Guides are a simple link, accessible via any browser — no app necessary.

Fully customizable

Tailor your welcome books to match your brand’s look by using custom colors and inserting your logo.

Easily share Guide

Automatically send Guide via SMS or WhatsApp messaging before the check-in process.

Quick issue reporting

Guests can report issues directly in the guide, automatically creating tasks for your team to address promptly.

Simple setup

Set up your welcome books in minutes with easy customization features for each property.

Meet Breezway

Automate Operations

Task Scheduling

Work Coordination

Checklists & Mobile App

Inventory Tracking

Payments

Insights & Reporting

Elevate Guest Experience

Messaging

Guide

Assist

Upsells

Vacation Rental Managers

Hosts

Cleaners & Service Providers

Corporate Housing

Hotels & Resorts

Residential Property Managers

Student Housing

Learning Center

Blog

Events & Webinars

Case Studies

Testimonials

Safety Program

Operations ROI Calculator

Messaging ROI Calculator

Looking for something specific?

Reduce questions with a mobile welcome book