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The hospitality industry is nonstop, 24 hours a day, seven days a week. Guests can contact you through texts or calls at any time, necessitating round-the-clock availability. The constant demand can take a toll on your staff, especially during peak season. That's where Breezeway Assist comes in - a new offering designed to save you time and deliver the best guest experience possible.
Managing guest communications and handling your STR business's day-to-day operations can be challenging. At Breezeway, our goal is to up-level operational quality, professionalism, and service standards. And with the undeniable preference for text-based interactions, we saw the need for a more flexible and convenient guest communication solution.
Assist gives vacation rental operators and hosts a team of hospitality professionals available 24/7/365 to respond to guest texts and phone calls. This means that you can focus on other aspects of your business while leaving after-hours communication (or any hour you choose) in the capable hands of the Breezeway Assist team.
How Assist Works
Easily set and edit the coverage hours from your Breezeway platform. The Assist team of hospitality professionals will respond to your guests’ inbound messages at any hour, ensuring they receive prompt and helpful responses to questions, no matter the time of day.
Assist leverages information already in your Breezeway account to ensure continuity from your team. The Assist team is Breezeway trained to use your property, guest reservation, and robust property profile data to give your guests the most complete and accurate information.
Breezeway will create a task in your account for issues requiring on-the-ground support and call you only in an emergency.
Watch our product preview webinar to get a better understanding.
Easy Onboarding
Onboarding is easy. Our team will assess which properties need more in-depth profiles and help you bring that data into your Breezeway account. Think of Assist as another member of your team. Our Assist team has extensive industry knowledge and will save you time and professionally represent your brand.
Assist is designed to maintain your brand consistency. Our trained agents adhere to your company preferences and policies and work to improve your property profile for continuous streamlined operations. Additionally, Assist will review your custom workflows to ensure the utmost automation whenever possible.
A team trained to meet your brand standards
Assist is designed to maintain your brand consistency. Our trained agents adhere to your company preferences and policies and work to improve your property profile for continuous streamlined operations. Additionally, Assist will review your custom workflows to ensure the utmost automation whenever possible.
The rapid response time and efficient handling of complicated (and not-so-complicated) requests showcase the value of Breezeway Assist. By offloading guest communication tasks to our trained professionals, you gain valuable time to exceed your guest's expectations. Assist also plays a critical role in emergencies, promptly escalating the correct issues to managers. The Assist team even leverages AI to respond to guest messages in a consistent manner. Below is a graphic that displays the typical Assist workflow.
Here's a graphic showing the typical Assist workflow. You'll notice the review process is based on your property data, guest information, and company protocols so you have peace of mind your guests receive the right response.
“Breezeway Assist has been a lifesaver for our company. Having professional staff ready to answer guest questions and concerns via text and phone calls during non-business hours has improved our guest and owner experience. Breezeway's professional staff is quick to communicate with us, and the support from Breezeway is top-notch. Working with Breezeway has genuinely been a breeze!"
Ian Vogt, Property Manager at Destin Pointe Reality.