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- Five tips to automate operations and increase resident satisfaction : A property manager's guide
Five tips to automate operations and increase resident satisfaction : A property manager's guide
In today’s fast-paced property management landscape, ensuring resident satisfaction is critical for maintaining occupancy and minimizing turnover. For property managers overseeing apartment buildings, single-family, or multi-family units, achieving high resident satisfaction often requires balancing efficient operations with personalized services. The challenge, however, is doing this without overwhelming your team or sacrificing productivity.
By streamlining residential property operations through automation, property managers can maintain well-kept properties while ensuring resident happiness. In this article, we’ll cover five strategies for automating operations, enhancing service offerings, and increasing resident satisfaction—all without adding extra work to your team.
Automate operations and increase resident satisfaction |
1. Enhance resident communication
Effective communication is the foundation of resident satisfaction. Residents want to feel informed about everything from routine maintenance to unexpected issues, and poor communication can quickly lead to frustration. Traditional communication methods like phone calls or emails can be inefficient and prone to delays, leading to miscommunications or missed updates.
Breezeway’s automated messaging tools allow you to set up consistent, real-time communication channels with residents. Whether providing updates on maintenance requests, sharing property announcements, or sending reminders about lease renewals, Breezeway lets you automate these tasks. By offering proactive communication, you can anticipate and address resident needs before they escalate into problems, ultimately improving resident satisfaction.
Pro Tip: Breezeway Assist allows you to provide communication coverage 24/7/365. Assist is a team of support professionals who respond to your residents' texts and phone calls at any hour, saving you time and sanity.
2. Make it easy to submit and track work order requests
One of the most common pain points for residents is submitting and tracking maintenance requests. Residents expect a simple and intuitive process, but often, they’re left frustrated by slow response times or a lack of transparency around when their issue will be resolved.
With Breezeway Messaging, residents can easily text maintenance requests without the need for an online portal or app. The platform allows you to streamline the entire workflow—assigning tasks right from the resident message to team members based on availability, tracking progress, and ensuring timely completion. Additionally, you can easily set up automated messages for residents to receive real-time updates on the status of their requests, offering them transparency and peace of mind.
Pro Tip: Automate follow-up surveys after a work order is completed. By collecting feedback directly from residents, you can ensure satisfaction and make adjustments to your process if necessary.
3. Consistently upkeep and improve the property
A well-maintained property is critical to resident retention. Residents want to live in a place that is clean, functional, and aesthetically pleasing. Regular property upkeep not only ensures safety and comfort but also demonstrates your commitment to providing a quality living environment.
Breezeway automates routine inspections and preventative maintenance, helping you stay ahead of potential issues before they affect residents. You can schedule recurring inspections for common areas, HVAC systems, or plumbing and automatically assign tasks to your team. By preventing minor issues from turning into major headaches, you protect your property and show residents that their comfort is a priority.
Pro Tip: Use Breezeway Insights for real-time reporting and analytics to identify trends in maintenance requests or recurring issues. This will allow you to allocate resources more effectively and keep the property in top shape.
4. Building community
One of the most powerful ways to increase resident satisfaction and retention is by fostering a sense of community. Residents who feel connected to their neighbors and invested in the property are more likely to stay longer and feel happier overall. However, community-building efforts often require time and resources that property managers might struggle to allocate.
Breezeway Guide, a customizable digital guidebook, is an easy and effective way to help new residents feel welcomed and integrated into the community from day one. Breezeway Guide can be automatically sent via text to residents upon move-in, giving them immediate access to important information about property amenities, events, and local attractions. The guidebook can be updated in real-time to reflect ongoing or upcoming events, making it easy for residents to stay informed about what’s happening both on-site and in the local area.
By providing residents with an instant and personalized resource, Breezeway Guide improves satisfaction by making the transition to their new home smoother and fostering early engagement with the community. Whether it’s details on the nearest grocery store, gym, or information about neighborhood events, Breezeway Guide helps residents feel connected from the moment they arrive.
Pro Tip: Use resident feedback gathered through surveys to tailor future recommendations to your community’s interests and preferences. Personalized recommendations help foster deeper connections and show residents that you’re paying attention to their requests.
5. Implement technology for convenience
In today’s digital age, residents expect modern conveniences that simplify their daily lives. Whether it’s smart home technology, online payment options, or mobile apps for property-related services, incorporating technology can drastically enhance the resident experience.
Breezeway integrates with leading property management systems, like Rent Manager, allowing you to offer residents a seamless, tech-enabled living experience. This level of convenience not only enhances satisfaction but also sets your property apart from the competition.
Pro Tip: Save time and money by automating tenant-led inspections around move-in and move-out days. Breezeway’s app includes checklists and templates, enabling real-time inspection reports with photos and notes to maintain tenant satisfaction, brand standards, and the property’s condition.
Automate operations and increase resident satisfaction |
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