About the Report

Breezeway analyzed data from 195 companies who manage nearly 16K units, averaging 80 units per company. Breezeway compared hosting performance and Airbnb review outcomes before and after adopting Breezeway, providing valuable insights into the impact of Breezeway’s tools on their operations.

Background on Airbnb reviews

Airbnb guests rate their stays on the following categories: overall experience, cleanliness, accuracy, check-in, communication, location, value, and amenities.

Better review scores provide property managers with better placement in Airbnb search results. Improved placement leads to higher occupancy rates and revenue.

Improving quality & quantity

The Breezeway Airbnb Reviews Report reveals that Breezeway clients have seen their average overall review score improve from 4.59 to 4.82 (+0.23%). The improvement in average overall review scores doesn’t come at the expense of portfolio growth. In fact, we found property managers have grown their portfolios by over 450% during the same time period.

Biggest drivers of review improvement

The improvement in average overall review scores is primarily driven by enhancements in the Cleanliness and Value subcategories. Historically, Value has been a challenging subcategory for hosts to influence. However, rather than lowering prices, hosts can improve the perceived value by enhancing the overall guest experience.

• Accuracy review score increased from 4.70 to 4.85
• Check-in review score increased from 4.77 to 4.87
  
• Cleanliness review score increased from 4.66 to 4.83
• Communication review score increased from 4.76 to 4.87
• Location review score increased from 4.77 to 4.88
• Value review score increased from 4.56 to 4.69

How Breezeway’s tools drive quality and efficiency

With Breezeway’s software and app, hosts, co-hosts and property managers can tackle the operational challenges of short-term rentals.

• Easy-to-use mobile app for cleaners and inspectors: Equip teams with a mobile app designed specifically for cleaners and maintenance staff, ensuring ease of use and efficiency.
• Automated workflows create standardized check-ins: Reduce time spent on administrative tasks by auto-scheduling turnover tasks and preventative maintenance.
• Troubleshoot and assign issues in real-time: Guests can easily report issues and hosts can immediately assign the issue to maintenance technicians.
• Exceed expectations with proactive guest communication: AI-powered guest messaging tools help you save time and respond to guests.
• Delight guests with a welcome book: Breezeway offers the only welcome book tied directly to your operations.