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Koryn Okey

Koryn Okey

As the VP of Client Experience & Engagement at Breezeway, Koryn Okey is dedicated to creating long-lasting relationships with her clients and bringing awareness to the vacation rental industry. Prior to joining Breezeway, Koryn spent seven years at FlipKey and TripAdvisor as part of the team that brought Guest Reviews to the industry. While Koryn calls Boston home, she can often be found attending vacation rental conferences around the world, visiting clients in-market, or lounging on the beaches of St. John.

when-the-human-still-matters:-5-moments-to-bring-a-team-member-into-property-operations
When the Human Still Matters: 5 Moments to Bring a Team Member Into Property Operations
Automation handles the routine in property operations. Here are 5 moments when a team member should step in, and why the human touch still matters.
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how-could-you-use-your-time-more-effectively?-a-property-manager's-guide-to-automating-the-routine
How Could You Use Your Time More Effectively? A Property Manager's Guide to Automating the Routine
Texting cleaners, re-typing bookings, resending door codes. Here's what property managers can do with the hours they get back by automating the routine.
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stop-optimizing-the-guest-journey.-start-owning-the-moments.
Stop Optimizing the Guest Journey. Start Owning the Moments.
Guests don't remember a journey. They remember moments. How STR operators use automation to free their teams for the moments that matter most.
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the-2026-state-of-work:-what-200+-str-operators-told-us
The 2026 State of Work: What 200+ STR Operators Told Us
Operators want AI to run the operation, not the guest relationship. See the top findings from Breezeway's 2026 State of Work report on STR operations.
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controller:-from-task-management-to-business-management
Controller: From Task Management to Business Management
See how Breezeway's Controller helps property managers catch issues before they escalate, so teams can spend more time running the business.
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the-response-alone-isn't-enough:-why-guest-messaging-ai-needs-to-do-more-than-talk
The Response Alone Isn't Enough: Why Guest Messaging AI Needs to Do More Than Talk
Every AI messaging tool can draft a reply. The differentiator is what happens the moment after.
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