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Koryn Okey

Koryn Okey

As the VP of Client Experience & Engagement at Breezeway, Koryn Okey is dedicated to creating long-lasting relationships with her clients and bringing awareness to the vacation rental industry. Prior to joining Breezeway, Koryn spent seven years at FlipKey and TripAdvisor as part of the team that brought Guest Reviews to the industry. While Koryn calls Boston home, she can often be found attending vacation rental conferences around the world, visiting clients in-market, or lounging on the beaches of St. John.

controller:-from-task-management-to-business-management
Controller: From Task Management to Business Management
See how Breezeway's Controller helps property managers catch issues before they escalate, so teams can spend more time running the business.
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the-response-alone-isn't-enough:-why-guest-messaging-ai-needs-to-do-more-than-talk
The Response Alone Isn't Enough: Why Guest Messaging AI Needs to Do More Than Talk
Every AI messaging tool can draft a reply. The differentiator is what happens the moment after.
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What "Operational Context" Actually Means
Operational context isn't a buzzword. It's years of task history that lets AI prioritize the right guest issues, resolve them fast, and keep learning.
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ai-won't-replace-your-team-—-it'll-give-them-their-job-back
AI Won't Replace Your Team — It'll Give Them Their Job Back
AI won't shrink your property management team — it'll give them their time back. See how automating admin work fights burnout and boosts retention.
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seasonal-vacation-rental-inspection-checklist:-spring,-summer,-fall,-and-winter
Seasonal vacation rental inspection checklist: spring, summer, fall, and winter
From HVAC filters to deck safety, learn what to inspect each season at your vacation rental properties, and how to streamline the process with the right tools.
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pre-stay-vs.-post-stay-inspections:-what-to-check-in-vacation-rentals-and-why-it-matters
Pre-stay vs. post-stay inspections: what to check in vacation rentals and why it matters
Learn the difference between pre-stay and post-stay inspections, what to check at each stage, and how to build a repeatable inspection process that protects your properties and impresses every guest.
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