Meet the AI agents that work alongside your team
Breezeway’s agents run on your properties, your tasks, and your operational standards — flagging issues ahead of time and answering guests from your own record.
Controller
Controller: Ops Agent
Catch issues before your guests do with a smarter way to manage alerts.
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AI daily operations feed
Controller watches your properties and ranks what's actually at risk today, whether it's the clean that hasn't started or unassigned job.
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Smart task assignment
When a job goes unclaimed or someone goes unavailable, Controller ranks the people who can cover based on who's actually done this work at this property.
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AI daily summary
A straightforward read on what the day looks like, surfacing the most urgent issues and patterns across your alerts.
Concierge
Concierge: Guest Messaging Agent
Guest replies that connect the message to the work.
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Auto-reply to guests
Concierge answers routine guest questions on its own. It pulls from the property details you've already built in Breezeway.
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Suggested tasks
When a guest reports an issue, Breezeway recommends a task with the context filled in — and the next reply already knows it's opens.
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Auto-learning and improved SOPs
Concierge analyzes manual replies and edits and logs the learning in the AI Activity Log. It applies the learning going forward, with a one-click way to add it to Blueprint.
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Concierge Upsells
Coming Soon: Concierge with Upsells
Concierge reads your upsell configuration directly, so it knows which offers a given reservation actually qualifies for. When a guest shows interest, Concierge confirms eligibility, quotes the price, and links straight to that offer so they can request it on the spot.
Ground answers from your own record
Answers and recommendations come from your properties, your tasks, and the standard your team already maintains.
Approve first, automate when you're ready
You decide what the agents handle on their own, and how confident they are before they act.
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See the reasoning behind every reply and alert
Every suggested reply shows the reasoning behind it, and every alert names the condition that raised it. You're never left guessing why something surfaced.
Set where and when it applies
Choose which properties and departments raise alerts, when guests get answered, and how long a task sits before you hear about it.
Approve what gets written into your standards
Nothing the agents learn reaches your standards without review. Only what you've approved shapes how they work.