Guest replies that connect the message to the work
Answers grounded in the properties you actually manage
Concierge answers routine guest questions on its own, without your team reviewing each one. It pulls from the property details you've already built in Breezeway: access codes, parking, wifi, house rules, so the reply matches the actual home instead of a generic template.
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The reply knows what your team is already doing about it
When a guest reports an issue, Concierge answers and recommends a task with the context already filled in.
Because the task stays attached to the conversation, later replies already know it's open. Guests don't repeat themselves, and your team doesn't re-explain.
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Turn guest requests into revenue
Guests ask about early check-in, late checkout, the extra night. Concierge recognizes the ask, checks it against the rules you've already set, and answers with the price and a purchase link — without waiting for someone on your team to catch it. When the request is approved, it becomes the task that delivers it.
Every reply your team writes makes the next one better
When someone on your team edits a suggestion or writes their own reply, Concierge learns from it and uses it going forward. Make it permanent in a click and it applies across every property — or just the one home it belongs to.
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Automatic guest replies
Concierge answers routine questions on its own, using the property details you've already built in Breezeway.
Smart Tasks
Guest issues become tasks in one click, with the problem and context already filled in.
Upsell offers in replies
Concierge offers what you've set up in Upsells, with the price and a purchase link in the same reply as the answer.
Subtle or Balanced offer style
Choose whether Concierge responds only to direct asks, or also picks up on hints like a guest mentioning a late flight.
Built-in offer caps
Confidence thresholds
Answers in your voice
Set the tone and give Concierge standing rules it applies to every reply, so answers sound like your team wrote them.
Learns from your team
When someone writes or adjusts a reply, Concierge uses it going forward, for one property or all of them.
Response hours
Choose when Concierge answers on its own, whether that's overnight, after hours, or around the clock.
Reasoning on every reply
Open any message to see exactly what Concierge used to answer it.
Reply timing
Set how long Concierge waits before answering, so replies don't land the instant a guest hits send.
Owners, not just guests
Owner questions get answered automatically too, from the same property data.