Smarter guest replies, grounded in your properties

Learn how Concierge can help you:

  • Answer routine guest questions automatically, from the property details already in Breezeway
  • Reply up to 90% faster, day or night
  • Turn a reported problem into a pre-filled task your team confirms in one click
  • Stay in control: set the confidence bar, the tone, and the hours it answers

Breezeway’s auto-scheduling and SMS messaging functionality has saved the company five days of manual work each month. We no longer inconvenience our guests with a phone call, and they can read and reply to our messages whenever it’s easiest for them. Prior to Breezeway, guests would often contact us after their stay with feedback on issues at the property. Now, guests have a clear way to contact us during their stay, and we can fix issues in real-time and deliver a better hospitality experience.

Breezeway’s auto-scheduling and SMS messaging functionality has saved the company five days of manual work each month. We no longer inconvenience our guests with a phone call, and they can read and reply to our messages whenever it’s easiest for them. Prior to Breezeway, guests would often contact us after their stay with feedback on issues at the property. Now, guests have a clear way to contact us during their stay, and we can fix issues in real-time and deliver a better hospitality experience.

The response to Breezeway's guest texting product has been overwhelmingly positive and has changed our strategy for generating 5-star reviews. We now automatically send thank you messages before each guests' departure, and follow up with a Google review link for those that respond favorably.