SMS Messaging | Breezeway - Property Care, Operations & Messaging Platform

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Message and support your guests

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Boost revenue with guest offers
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Automated guest messaging

Save time with AI-driven automation

Set up triggers for automated messages
Send out automated messages based on check-in or check-out dates with access codes, property info, and a link to a digital welcome book.
Remove the guesswork with Smart Replies
Smart Replies suggest accurate, personalized responses using your property data and conversation history so you can reply faster and with confidence.
Gain new efficiency with Smart Summaries
Highlight key info and action items at a glance so you can prioritize the most important responses.

Gap night messaging

Fill your gap nights and boost revenue

Intelligently identify gap nights
Breezeway detects reservation gaps automatically, identifying opportunities to extend stays between bookings.
Send smart stay-extension messages
When gap nights are available, it’s easy to send a quick message to guests to extend their stay and fill vacant nights. When there's a chance to fill a night, Breezeway generates personalized messages inviting guests to stay longer, boosting your bottom line.

AI-powered guest sentiment

Turn guest feedback into smarter service

Generate Smart Tasks from messages
Breezeway detects guest-reported issues, creates tasks, and assigns them to the right team member so nothing gets missed.
Get real-time insight into guest satisfaction
Track guest sentiment changes in your messages to proactively adjust workflows and get ahead of issues.
Measure and track first impressions
Automatically capture feedback at check-in and link this directly to work performance and guest satisfaction.

Proactive approach

Delight guests with proactive communication

Breezeway messaging helps operators stay ahead and be less reactive. Our dashboard consolidates all your messaging into one easy-to-use interface, giving you the visibility you need.

Smart checkout messages

Messages like “we’ve checked out” trigger your turnover process automatically, so cleans can start faster, no follow-up needed.

Surprise guests with early check-ins

With Breezeway, you know exactly when a property is ready. Send your guests an automated “property ready” message to alert them for check-in.

Breezeway Property Operations and Experience Platform

Wow your guests with Breezeway’s full suite of guest tools

Enhance every stay and ensure an exceptional experience for every guest with personalized communication, seamless coordination, and automated updates from Breezeway Property Operations and Experience Platform.

Reduce repetitive questions with Guide

Breezeway’s welcome book Guide integrates with Messaging. Your guests will have the property information they need prior to check-in, accessible through a secure URL right at their fingertips.

Offer 24/7 guest communication with Assist

Need help after hours? Breezeway Assist offers a team of hospitality pros trained on your properties, ready to respond to guest messages and calls within minutes. Easily set and adjust coverage directly in the platform.

Earn more revenue with Upsells

Looking for more ways to upsell? Offer guests early check-ins, extra linens, and tailored guest experiences, from bike tours to private chefs — all through automated messages with purchase links sent right to their phones.

Work coordination-2

Level up your guest experience with Breezeway

20K

Revenue earned from gap night messages

6X

Boost in google reviews with thank you messages

2HR

Average time saved on checkout days

Data-driven guest messaging tools

SMS text messages

Unify your SMS text inbox and automate messages to save time.

WhatsApp messages

Manage your WhatsApp messages with Breezeway and say goodbye to lost guest messages.

Airbnb messages

Integrates with Airbnb and connects Airbnb messages directly to your operations.

Guest check-in and check-out via SMS

Guests can easily alert you of arrival and departure with a quick text message.

Owner and Guest messages

Customize messages for both property owners and guests to ensure clear communication.

Bulk messages

Send important messages and updates to all guests in case of things like weather alerts.

Message templates

Set up and use ready-to-go templates to respond to common questions like WiFi details.

Noise alerts

Automatically notify guests of noise issues via NoiseAware integration.

Away responders

Set your business hours and set up an “away responder” for when you are unavailable.

Smart Replies

Automatically generate accurate, on-brand responses using guest, property, and workflow data.

Smart Tasks

Use message context to instantly create tasks, assigned to the right team member with the right priority.

Smart Summaries

Highlight key info and action items at a glance so you can prioritize the most important responses.

Guest Sentiment Detection

Automatically track guest sentiment changes to proactively adjust workflows and get ahead of issues.

Arrival Ratings

Automatically capture feedback at check-in and link this directly to work performance and guest satisfaction.

Smart Checkout

Understand guest messages like 'we left early' to automatically confirm departures and turnover tasks.