Streamlined scheduling and task management
Before Breezeway, scheduling housekeeping and maintenance required constant adjustments due to last-minute changes. These manual efforts took up to five hours per week for guest communication and nearly two hours per day for scheduling housekeeping and maintenance, impacting both guest and owner experiences.
Jordan shares, “We now save up to 10 hours per week thanks to automation. Syncing our PMS, Avantio, with Breezeway, allows us to automate housekeeping and maintenance scheduling in real-time based on bookings.” With this automated scheduling, Keytoko can now seamlessly assign and adjust tasks, ensuring timely cleanings, inspections, and repairs.
By centralizing operations, Breezeway has empowered Keytoko’s employees with clearer workflows and greater autonomy. The elimination of fragmented communication channels has minimized confusion and last-minute schedule changes, allowing employees to focus on their tasks with greater efficiency and confidence.
Enhanced guest and owner experience
Jordan shares, “before Breezeway, we spent almost 5 hours a week sending reminders, check-in/check-out instructions, and answering repetitive guest questions.” With Breezeway, guest communication is now automated, reducing manual effort and ensuring timely check-in and check-out instructions.
Faster response times and proactive maintenance interventions with Breezeway’s clear tracking system for equipment and repair requests have improved guest satisfaction, leading to fewer complaints and higher reviews. As a result, guest complaints about cleanliness or maintenance dropped by 60% and Keytoko’s average rating increased from 8.1 to 9.4 (out of 10).
Owners also benefit from detailed reports, offering full transparency into their properties’ conditions and maintenance history, strengthening their trust in Keytoko’s management. Jordan says, “owners appreciate the detailed reports, faster response times, and greater transparency in property management with Breezeway.” With these clear systems in place, Keytoko has seamlessly and successfully added 15 new properties to their portfolio since implementing Breeway.
