From chaos to coordination
Before implementing Breezeway, HappyHost relied heavily on manual planning tools like Excel for scheduling and WhatsApp for internal communication. This fragmented process caused frequent misalignments between teams, especially during high turnover periods. One full-time employee was dedicated entirely to manually assigning cleanings, coordinating with supervisors, and responding to last-minute booking changes, often resulting in overtime. Jesús Becerra, the Logistics and Operations Coordinator, recalled, “We had frequent and lengthy meetings just to achieve reliable internal coordination.”
With Breezeway, HappyHost now uses automated workflows synced directly with their PMS, Guesty. Whenever a reservation is created or modified in Guesty, Breezeway automatically generates the corresponding tasks, whether for cleaning, inspection, or maintenance, based on preset tags and property-specific workflows. Jesús explained, “Tasks are set to begin at specific times, and we monitor team start times to catch delays or property issues early.” This automation has brought structure, speed, and oversight to their daily operations, significantly reducing manual effort and minimizing the risk of human error.
“Guesty integrates seamlessly with Breezeway, automating and optimizing our operations. The sync is nearly instant, and tasks are created immediately. Assigning tasks used to take hours, now our supervisor can accomplish the same work in just 15 minutes each day thanks to Breezeway and Guesty.”
- Jesús Becerra, Logistics and Operations Coordinator, HappyHost
Proactive maintenance and preventive care
In the past, maintenance at HappyHost was largely reactive. Without a centralized system for tracking recurring issues, properties sometimes required multiple visits for the same problem. The absence of reliable maintenance logs made it difficult to track who did what and when. Jesús noted, “We used to visit every property ourselves just to discover issues. There was no consistent way to follow up or ensure that tasks were actually completed.”
Today, the company uses Breezeway’s inspection templates and task automation to build a proactive maintenance program. Field teams report issues directly through the Breezeway app, using photos, notes, and checklists. This data is then used to create follow-up tasks for the maintenance team before the next check-in. Aylin Baeza, Reservations and Host Experience Manager, shared that their process now includes both reactive responses, based on guest feedback and reviews, and preventive inspections initiated by the team. “We’ve built inspection tasks designed to identify areas for improvement or necessary maintenance before it becomes a problem,” she said. This approach has helped HappyHost move from reactive repairs to proactive property care, improving quality control and reducing downtime between stays.
Stronger teams, happier guests
One of the most profound changes Breezeway brought to HappyHost is improved communication and collaboration across departments. Previously, the lack of a centralized platform meant that cleaning, maintenance, and customer service teams used separate channels to report and respond to issues. This led to miscommunication, delays, and in some cases, guest complaints. “There were times when issues weren’t reviewed before check-in,” Jesús said, “and our staff felt like their feedback wasn’t valued. It caused frustration and tension among the team.”
With Breezeway, communication is now centralized and transparent. Teams complete tasks, upload photos, set priorities, and assign responsibilities within a single platform. Aylin explained, “Now, everything’s centralized in Breezeway. Tasks include priority, details, and images, so internal responses are faster and more focused, with fewer conflicts.” By eliminating guesswork and confusion, Breezeway has strengthened the relationship between field staff and office teams. Employees feel heard and empowered, which has boosted morale and job satisfaction. The result is a smoother operation and a more consistent guest experience.
These improvements have also had a measurable impact on guest satisfaction. Faster issue resolution and consistently clean, well-maintained properties have led to better reviews and more repeat bookings. As Jesús noted, “Since adopting Breezeway and implementing these improvements, we’ve seen our average guest rating increase from 4.5 to 4.7.” With everything running more efficiently behind the scenes, HappyHost can now deliver the elevated experiences that both guests and property owners expect.
