This quarter, we focused on giving teams more control over access, a smoother guest experience across every touchpoint, and smarter tooling for service providers and operations. Here's a look at what we launched in Q2.

⚙️ Operations

Automated Workflow Enhancements: New scheduling controls give you more precision over when tasks trigger.

• Require a property to be vacant for a set number of days before a task fires, so deep cleans and inspections only kick off when they're actually needed
• Recurring tasks can now automatically move to the next open day or skip altogether if the property is occupied
• Fewer wasted trips and less manual rescheduling across your team

Subdepartment Selection in Reported Issues: When reporting an issue on desktop or mobile, you can now select a subdepartment at the time of creation.

• Categorize issues accurately the first time, without navigating back to update them
• A subdepartment dropdown appears below the Department field — optional, and only shown when subdepartments exist
• Controlled by a new global setting, disabled by default; admins can enable it in General Settings

Smart Task Estimate Indicator Improvements: The Smart Task Estimate indicator now stays visible in the task details view so it's always clear when a time estimate was auto-calculated.

• Quickly see whether an estimate was set manually or auto-calculated, without guessing
• Restore the smart-calculated value in one click if you manually clear it
• On mobile, view, toggle, or override the estimate from within any task in the All Tasks view

Italian Language Support: Breezeway now supports Italian as a platform language, available to all users across web and mobile app.

• Expands accessibility for Italian-speaking property managers, service providers, and team members
• Joins existing English, Spanish, and French language options — select Italian from your language settings to get started

🌟 Guest Experience

Guest ID Verification: Available to Guide and Messaging clients, Guest ID Verification lets property managers verify guest identities and review background checks directly in Breezeway — powered by Autohost, with no third-party portals required.

• Reduce fraud and prevent bad bookings before guests arrive
• Protect sensitive property info and access codes until verification is complete
• Three tiered verification levels (Core, Enhanced, Advanced) billed per verification on your monthly Breezeway invoice
• Verification status is visible across Reservations and Messaging with filtered views for quick follow-up
• Targets and conditions let you require verification only for specific booking types, skip re-verification for returning guests, and more

Guide: Italian Language Support: Breezeway Guide now supports Italian, giving property managers a new way to deliver a localized arrival experience for Italian-speaking guests.

• Improve the guest arrival experience by delivering Guide content in their native language
• Reduce inbound questions during stays with clear, accessible information guests can actually read
• Strengthens positioning in European markets — when a guest's language preference matches Italian, they automatically receive the Italian version

Guide Search Page: Upsell and Local Recommendations Widgets: Upsells and local recommendations now surface directly on the Search page in Guide, so guests can find what they're looking for without navigating the full guidebook.

• Reduces inbound guest questions by surfacing content guests already have access to but struggle to find
• Increases upsell discoverability, creating a direct revenue opportunity
• No additional setup required — widgets automatically reflect existing Guide content, and clicking jumps guests directly to that section

💬 Messaging

Messaging Conversation List Refresh: The Messaging conversation list has been updated with richer at-a-glance context so you can understand where each guest is in their journey without opening every thread.

• Pre-stay, in-stay, and post-stay indicators plus stay dates appear directly in the list view
• Guest ID Verification badges show verified, pending, flagged for review, or not required status right in the list
• Airbnb, SMS, and WhatsApp channel indicators are back in the list view based on client feedback
• On larger desktop screens, the contact flyout defaults to open so conversation summaries and reservation history are always visible

Airbnb Message Reactions: Airbnb message reactions from guests and hosts are now surfaced directly in your Breezeway Messaging conversation thread.

• Catch silent-but-meaningful guest signals — like a reaction confirming they received check-in details — without switching to Airbnb
• Each reaction entry displays the emoji and a quote of the original message it was applied to

Line Break Support in Messaging: You can now add line breaks in the Breezeway Messaging input field, for both manual replies and auto-message templates.

• Send structured, well-formatted guest messages that are easy to read
• Use Shift + Return to insert a line break — applies to both manual replies and auto-message templates

🔒 Smart Lock Management

Bulk Code Creation: Users can now generate access codes for multiple properties and locks at the same time from the Devices page, eliminating the need to create codes one property at a time.

• Saves significant time for teams managing access across large portfolios
• Reduces repetitive property-by-property work when setting up codes for vendors, cleaners, inspectors, or internal teams
• Multi-select on the Devices page lets you apply a single code — including name, schedule, and custom code — across all selected locks in one submission

Reservation Access Code Grace Periods: Vacation rental managers can now configure grace periods for auto-generated reservation lock codes, giving guests a buffer window before check-in and after check-out without any manual adjustments.

• Reduce guest friction caused by arriving a few minutes early or needing extra time to check out
• Eliminate manual lock code updates tied to tight access windows
• Grace periods are configurable separately for code activation before check-in and expiration after check-out — applies to auto-generated codes only

Auto-Update Access Code Window: When a reservation is updated with a new start or end time, Breezeway now automatically adjusts the active window of any already-generated smart lock access code to match.

• Eliminate access gaps caused by early check-ins or late check-outs
• The code value stays the same — only the timing updates

Smart Lock Status Language Updates: Lock status labels have been updated to more clearly reflect a lock's actual connection state.

• "Offline" is now Disconnected, accurately reflecting an internet connectivity issue distinct from offline lock functionality
• "Device Account Disconnected" is now Access Expired
• Status icons have been added next to each lock state for improved visibility across banners, notification settings, and lock status displays

🛠️ Breezeway Service Network

Service Provider Improvements: Three targeted improvements make working relationships between service provider companies and offering companies smoother.

• Parent company admins can invite service provider companies to set up payouts directly from the payments invite modal
• Service providers working with multiple offering companies can now filter tasks by offering company across the Tasks and Schedule pages
• Service provider admins can now initiate comments and @mention contacts from an offering company on shared tasks, without being tagged first

Shared Property Schedule: Service providers can now see a unified view of properties where they've been assigned work, directly in the weekly property schedule.

• Reduce context switching across multiple clients and tools with a consolidated view of assigned work
• Assigned tasks and linked reservation blocks with limited info are visible in this view
• VRM companies can enable a new "Reservation calendar access" setting to share additional reservation context with their service providers

🔐 Platform

Two-Factor Authentication: Remember This Device: When completing two-factor authentication, you can now check "Remember this device" to skip re-verification for 90 days on that device.

• Reduce login friction for trusted devices without compromising account security
• Available on web and mobile — fully opt-in, the checkbox must be actively selected

These updates are designed to make your operations smoother and guest communication easier to manage. Have questions or feedback? Reach out to our client success team at support@breezeway.io, and visit the Breezeway Community to stay up to date on everything new.