Improved team communication & task management

Before Breezeway, task assignments and updates were scattered across WhatsApp, making it easy for critical information to get lost. Now, everything is centralized. “If it’s not on Breezeway, it didn’t happen,” says Carla Montesinos. The team now has clear task assignments, ensuring all responsibilities are documented and tracked.

With Breezeway, Global Vacacional can create detailed checklists for housekeeping and maintenance, ensuring that each task is completed properly and on schedule. The platform allows staff to upload photos and notes, providing accountability and visibility across the entire team. Instead of back-and-forth messaging, supervisors can verify completed work directly in Breezeway, making quality control more efficient. Maintenance issues are now logged and assigned systematically, reducing delays and miscommunication between teams.

Enhanced scheduling & automation

Manual scheduling led to frequent errors and inefficiencies. With Breezeway’s automated scheduling, Global Vacacional ensures all cleaning and maintenance tasks are systematically assigned and completed on time. Carla emphasizes, “I feel secure knowing that no cleaning or maintenance task will be left incomplete.”

Breezeway's integration with their PMS, Avantio, automatically schedules tasks based on reservation data. “We do everything in the office with Avantio, and everything in the properties with Breezeway,” Carla adds. When a guest checks out, Breezeway triggers cleaning and inspection assignments, ensuring a seamless transition between stays. This automation eliminates human error, ensuring that properties are consistently cleaned and maintained. Additionally, maintenance tasks can be scheduled in advance or on-demand when a guest reports an issue, preventing last-minute scrambles to fix issues before new guests arrive.

Improved owner & guest satisfaction

By using Breezeway’s maintenance tracking and reporting tools, Global Vacacional can easily communicate with property owners. Instead of lengthy calls explaining maintenance work, they now send a link with detailed reports. “This has saved us so much time and made owner communication much more efficient,” Carla notes. Additionally, maintenance and cleaning issues are addressed proactively, reducing guest complaints and ensuring a consistently high-quality experience across all of their properties.

Tracking administrative tasks with Breezeway checklists

Carla added, “Global Vacacional not only uses Breezeway checklist just to manage cleanings, inspections, and maintenance, but can also track and control administrative tasks.” For example, they’ve created checklists for:

• Listing new properties: creating a contract, requesting documentation from different institutions, sending information to owners, calculating cleaning fees, etc.
• Publishing: registering on portals, registering with the different software programs we use, and profile optimization.
• Marketing: listing photos, description, and SEO.
• Delisting properties: removing from all platforms, direct booking site, and Breezeway workflows.

These administrative checklists not only ensure consistency and accuracy but also allow Global Vacacional to monitor the time and resources spent on each step. This tracking provides valuable data that helps the team calculate the cost and effort involved in onboarding and managing each property. With Breezeway, administrative efficiency is no longer an abstract goal—it’s measurable and actionable.