Breezeway's 2020 Property Operations Report

Now more than ever, the health and safety concerns of 2020 and the pandemic have underscored the need for highly controlled property operations that can be validated and shared with clients. We surveyed hundreds of vacation rental managers to take pulse of how professionals plan on strengthening processes for guest and owner communication, housekeeping workflows, compliance with cleanliness and safety standards, and internal tracking and reporting.

The narrative of ‘professionalism’ is an undertone in our findings, and illustrates the ways managers are changing their operational processes, housekeeping protocols, and remote work coordination. We hope this report provides insights and best practices to help you meet elevated expectations of your guests and owners, and deliver a more professional product to help differentiate your brand.