Announcing Intelligent Messaging: Breezeway Messaging powered by AI

The Breezeway Messaging you know and love just got even better. This isn’t just a messaging update, it’s a leap forward in how vacation rental operators communicate with guests and connect operations to guest requests.

With this powerful evolution, Breezeway Messaging is the only guest communication tool powered by AI and the full context of your operations and property data. The result? Smarter workflows, proactive communication, and more responsive service for elevated hospitality.

Hospitality operators who embrace these tools early are freeing up time to focus on what truly matters: delivering memorable guest experiences. AI isn’t here to replace the human touch; it’s here to amplify it, enhancing every interaction with the speed, context, and consistency today’s guests expect.

Key features

We’ve taken everything you already love about Breezeway Messaging: automation, templates, integration with your operational data, and infused it with powerful AI features to make your messaging more efficient, personalized, and actionable. Here's what’s new:

Smart Replies

Automatically generate accurate, on-brand responses using guest, property, and workflow data.

Smart Replies helps you quickly respond to guest inquiries with AI-generated suggestions based on relevant guest messages and available property profile details, Blueprint and Guide information, making responses faster and more consistent using your data. Choose from three tones of reply options (concise, professional, or friendly) to match your brand voice.

Smart Tasks

Use message context to instantly create tasks, assigned to the right team member with the right priority.

Smart Tasks is an AI-powered feature designed to help you respond quickly to guest issues and requests, directing them to the right people for action. This feature streamlines task creation by automatically identifying, categorizing, and assigning guest-reported issues right from the guest message.

Smart Summaries

Highlight key info and action items at a glance so you can prioritize the most important responses.

Long message threads? No problem. Smart Summaries distills the conversation into a digestible summary, helping your team get up to speed in seconds. This feature is perfect for handoffs between team members or quickly revisiting a conversation without rereading every message.

Guest Sentiment Detection

Automatically track guest sentiment changes to proactively adjust workflows and get ahead of issues.

The AI-Driven Guest Sentiment feature is designed to help you proactively address potential issues and improve the overall guest experience. Dynamically updating sentiment throughout the guest journey, you can prioritize which guests need the most attention and the right action to take.

Arrival Ratings

Automatically capture feedback at check-in and link this directly to work performance and guest satisfaction.

With Arrival Ratings, guests automatically receive a check-in message prompting quick feedback on their experience. This data offers an immediate window into how clean, ready, and welcoming your properties feel to guests, helping you spot and resolve issues early and track trends over time at the property or team level.

Smarter messaging creates better guest experiences

When operations and messaging work together, everyone wins, especially your guests.

• Better communication powered by data from your property profiles, workflows, and task history.
• Smarter workflows that adapt in real-time based on operational and guest messaging insights.
• Proactive service that anticipates needs, adjusts based on sentiment, and closes the loop quickly.
• AI-driven automation that helps categorize, prioritize, respond, and deliver exceptional service.

Breezeway Intelligent Messaging isn’t just about faster replies, it’s about raising the bar for hospitality by bringing together your guest experience and operational excellence in one seamless solution.