Breezeway's SMS messaging tools empower professionals to stay on top of in-house issues, increase guest satisfaction, and drive 'gap night' revenue.
Messaging our guests through Breezeway gives them the opportunity to reach out with any issues or questions throughout the stay, and holds our team accountable. Several guests have told us that they love having the option to text us as the office!
The response to Breezeway's guest texting product has been overwhelmingly positive, and has changed our strategy for generating 5-star reviews. We now automatically send thank you messages before each guests' departure, and follow up with a Google review link for those that respond favorably.
Breezeway's tool is something we can't live without. Their messaging functionality directly pulls guest contact information from our PMS, and then sends automated text messages that guests can respond to in real-time. Breezeway has completely streamlined our guest communication.
9MProperty care tasks facilitated
4MGuest text messages powered