Deliver Guest Service with Breezeway Messaging

Breezeway's guests messaging tools empower you to stay on top of issues, increase guest satisfaction, and drive 'gap night' revenue.

Automatically pull reservations and contact information through your PMS system to communicate with your guests.
Drive additional revenue with automated 'Gap Night' messaging to offer your guests the ability to lengthen their stay.
Send bulk messaging for specific dates, property types, and more to contact multiple recipients at once.
Leverage templated messages based on check-in date and stay type and use customized tokens.
Create and assign maintenance jobs directly from messages to automate your processes and drive efficiencies.
Communicate information and task status using 2-way SMS functionality, and keep guests updated in real time.

Messaging our guests through Breezeway gives them the opportunity to reach out with any issues or questions throughout the stay, and holds our team accountable. Several guests have told us that they love having the option to text us as the office!

KRISTEN LUDWIG

OFFICE MANAGER

CAROLINA BEACH REALTY, CAROLINA BEACH, NC

The response to Breezeway's guest texting product has been overwhelmingly positive, and has changed our strategy for generating 5-star reviews. We now automatically send thank you messages before each guests' departure, and follow up with a Google review link for those that respond favorably.

LANCE STITCHER

OWNER,

Seaside Vacations,<br> Chincoteague Island, VA

Breezeway's tool is something we can't live without. Their messaging functionality directly pulls guest contact information from our PMS, and then sends automated text messages that guests can respond to in real-time. Breezeway has completely streamlined our guest communication.

MELLISSA JUSZCZAK

MANAGER

A TINY HOUSE RESORT, SOUTH CAIRO, NY

12M
Property care tasks facilitated
6M
Guest text messages powered
35+
Software integrations