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Engage guests

with Messaging

Breezeway Messaging ties your guest communication and operations together. You can easily send guest welcome messages, resolve in-house issues, share status updates on maintenance issues, and offer stay extensions when there are gaps between reservations. 

Rated 4.7/5 by happy clients on Capterra Stars



Save time and wow guests


Your guest messaging in one place

Consolidate and manage WhatsApp, SMS, and Airbnb conversations into one inbox so you never miss a guest message and can reply in a timely manner.


Automate communication

Save time with ready-to-go templates (including early check-ins and check-out alerts) based on property and reservation data stored in Breezeway.


Drive additional revenue

Increase revenue by automatically identifying 'gap night' opportunities and offering stay extensions.

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Why Managers and Hosts love Breezeway Messaging

Brittney Blackman

We've been using Breezeway's check-out messaging feature, and it's a game-changer. 

While part of our check-out instructions asks guests to message us when they leave, we saw little cooperation. With the check-out text (SMS) going out the night before, we have increased our responses! This allows our teams to start sooner, hop on issues guests report at check-out, and eliminate issues of guests forgetting when check-out day/time was.

Brittney Blackman, Owner
Breathe Easy Rentals

Ashley River Ridge

Breezeway’s auto-scheduling and SMS messaging functionality has saved the company five days of manual work each month. 

We no longer inconvenience our guests with a phone call, and they can read and reply to our messages whenever it’s easiest for them. Prior to Breezeway, guests would often contact us after their stay with feedback on issues at the property. Now, guests have a clear way to contact us during their stay, and we can fix issues in real-time and deliver a better hospitality experience.

Ashley Kubiszyn, CEO, River Ridge Rentals

Kristin Ludwig

Breezeway's messaging tool is something we can't live without.

The messaging functionality directly pulls guest contact information from our PMS, and then sends automated text messages that guests can respond to in real-time. Breezeway has completely streamlined our guest communication.

Kristen Ludwig
Office Manager
Carolina Beach Realty


The response to Breezeway's guest texting product has been overwhelmingly positive and has changed our strategy for generating 5-star reviews. 

 We now automatically send thank you messages before each guests' departure, and follow up with a Google review link for those that respond favorably.

Lance Stitcher, Seaside Vacations

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