Streamlined scheduling and organized operations

Before Breezeway, VayK relied heavily on WhatsApp group chats to manage cleans, inspections, and maintenance. Important updates were buried in photo threads, and operations lacked transparency. This created stress for the team and risked missed cleans or last-minute guest issues.

With Breezeway, the VayK team now uses automated scheduling directly tied to Avantio reservation dates. Instead of toggling between chats and spreadsheets, tasks are automatically generated and assigned. “Before, I would spend hours jumping between chats and photos just to confirm something was done. Now I can see it all in one place with one click. That saves me at least two hours every day,” said Hamza, Operations Manager at VayK.

Today, Breezeway’s centralized scheduling gives Hamza and his team complete visibility into check-ins, check-outs, and task progress across 160+ apartments. Cleanings are tracked in real time, inspections are logged digitally, and every task is documented with photos.

Improved visibility and communication with third-party vendors

One of the biggest transformations came when VayK onboarded their third-party housekeeping and maintenance companies into Breezeway. Previously, only coordinators communicated updates, leaving gaps in visibility. With Breezeway, the entire vendor staff can now log updates directly, share photos, and complete tasks using checklists.

Hamza noted that the Breezeway app and language translation feature “made it 10 times easier for them” to adopt the software, ensuring consistency and accuracy across all teams. Now, Hamza can see exactly when a task starts and finishes, track how long it takes, and confirm when an apartment is ready for guests.

“The housekeeping manager told me Breezeway makes his life easier. Before, he was just sending people around on WhatsApp. Now everything is clear and tracked. It helps his team and ours.” – Hamza, Operations Manager, VayK

Using Breezeway Insights, Hamza also reports on team productivity. To date, nearly 1,000 tasks have been created, allowing him to monitor workload and performance across both internal and external teams.

Proactive guest care and higher satisfaction

Breezeway’s customizable checklists
and mandatory photo documentation help VayK improve the quality and consistency of its housekeeping and maintenance, which guests notice. Cleaners must upload before-and-after photos for each task, giving the operations team proof of work and eliminating disputes.

With this proactive approach, Airbnb review scores have climbed significantly, with most listings now nearing a perfect 5.0 rating. Guests frequently comment on the cleanliness and readiness of the apartments. With full visibility into task completion, Hamza’s team can now confidently accept early check-in requests and accommodate last-minute bookings, further delighting guests.

“Every guest would love to have an early check-in. We get two or three requests a day, and with Breezeway, we can say yes more often, which guests really appreciate and mention in reviews.” With Breezeway as its operational backbone, VayK has the confidence to continue scaling across Dubai and beyond.