Building accountability and consistency

Before Breezeway, inspections were handled manually, with Stay in London relying on Google Doc checklists and monthly property visits. These methods were inconsistent, often leaving room for missed details or late discovery of damages. Field staff would tick off simple “fine or not fine” boxes, but there was no structured way to ensure thoroughness, nor a reliable record of follow-up tasks.

With Breezeway, inspections became structured, standardized, and backed by verifiable evidence. Each inspection now requires mandatory photos and timestamped documentation, meaning staff can’t skip over critical details or upload outdated images. “You can't do that with Google Docs,” Danius added. “Breezeway provides more accountability. It's not that we don't trust them; we do, but this setup leaves less room for interpretation, which means fewer mistakes. Plus, our field staff have the Breezeway app on their phones, so it’s a lot easier and faster for them to use.”

This structured process has not only reduced errors but also resulted in a 20% time saving per inspection. As a result, staff can now complete twice as many inspections per week, ensuring every property is thoroughly reviewed and guest-ready.

Protecting owners with documented records

In the past, Stay in London struggled to submit damage claims within Airbnb’s short insurance window because smaller issues were missed or poorly documented. “As a management agent, it’s your responsibility to fix it, we can’t just go to the owner and say, ‘We didn’t notice it,’ and expect them to pay for it now,” explained Dainius.

With Breezeway, inspections now follow a 100+ point template and include an average of 108 photos per property. “We check everything… walls, carpets, appliances, bathrooms, doors, windows. It might sound excessive, but if you’re not doing it, you can miss things that cost a lot to fix later on,” said Dainius. “Plus, If a guest challenges damage, we have a track record before check-in and after checkout, which gives us credibility.” The result is a 100% success rate on damage claims. Without these reliable records, owners sometimes bore unnecessary costs.

Beyond protection, Stay in London uses Breezeway’s task tagging and owner reporting tools to assign expenses to specific tasks. Their finance team reviews tasks tagged with additional costs in real time, ensuring accurate invoicing and complete transparency for owners. This detailed reporting process has not only strengthened trust with owners but also contributed to a 4% increase in five-star guest reviews.

Driving efficiency in operations

Turnovers in London often allow only a six-hour window between 10:00 a.m. checkout and 4:00 p.m. check-in, making efficiency critical. Now, with Breezeway integrated into their PMS, Guesty, scheduling is automatic and reliable. “When we get a new reservation in Guesty, this is imported automatically into Breezeway, which triggers a property inspection task on the day of guest checkout. This is then assigned to our operatives who follow the 100+ inspection template to create a very thorough status report with photos,” said Dainius.

Breezeway also tracks task time, giving Stay in London clear insight into how long each inspection or repair takes, which is critical information, especially during same-day turnovers. By making inspections faster and more structured, the team has doubled the number of checks completed per week while maintaining the same high standards, ensuring properties are not only clean but also fully functional for incoming guests.