Managing smooth arrivals and departures with Breezeway + Escapia
One of the biggest game changers that Platinum Vacations experienced with the
Breezeway and Escapia integration is setting up tasks based on guest arrival and departure dates. Breezeway pulls reservation information from Escapia to
auto-schedule cleaning workflows based on check-in and check-out times, with automated updates when bookings change.
This visibility into both operations and occupancy also allows Platinum Vacations to be more strategic with scheduling maintenance. Aaron noted that some guests used to get irritated if non-urgent
preventative maintenance tasks happened to be scheduled during their stay. Now with Breezeway and Escapia’s integration, preventative maintenance can be automatically scheduled between reservations when the property is vacant to ensure guests are uninterrupted.
Additionally, the Breezeway integration pulls over guest information so teams can differentiate between owner and guest arrivals and departures. For owner arrivals, housekeepers and inspectors go through specific checklists to ensure the property is exactly how the owner expects it. For owner departures, owners can check out later, so field staff are scheduled accordingly. Knowing the guest type allows for a level of detail that Platinum Vacations could not achieve previously.
Improved internal communication
Everyone at Platinum Vacations touches Breezeway, from Aaron himself to maintenance techs, inspectors, property managers, third-party housekeeping contractors, and reservations managers. Before Breezeway, all communication between individuals and departments was handled through text.
Now with Breezeway, Aaron says he receives half the amount of questions from staff about a task or an issue in a property. Aaron explains, “Breezeway simplified all of that because our employees are able to open up a task, see the requirements, when it needs to be completed, if it’s during a guest stay, information about the property, and identify what tools they’ll need.” This system for assigning and completing tasks not only gives staff clearer expectations but also gives property managers visibility into the progress of tasks and the ability to directly communicate through comments and photos.
