From manual chaos to organized growth

Managing 9 properties manually seemed feasible at first, but doubling the portfolio exposed major gaps. The N12 team was constantly fielding calls, coordinating tasks, and chasing updates. High season only magnified this stress, as recurring tasks like garbage collection slipped through the cracks.

“Somebody could tell me, ‘Yes, I did it,’ but then I would go to the property and see it wasn’t done. Without Breezeway’s photo checklists, you just get lost, and for sure, your service goes down.” – Kristina Zotova, Property Manager, N12

Now, Breezeway’s workflows create tasks automatically, keeping the team aligned. Photos serve as proof of work, and every inspection is logged digitally. The shift has given Kristina the peace of mind that every property is truly guest-ready.

The power of integration: Breezeway + Lodgify

A key factor in N12’s operational success has been the seamless integration between Lodgify and Breezeway. Every new booking in Lodgify syncs automatically with Breezeway every two hours, triggering the right workflows at the right time. This automation ensures no detail is overlooked and frees the team from manual scheduling.

With Breezeway and Lodgify working together, N12 has built smart workflows that cover every stage of property care:

• Check-out cleanings are automatically scheduled with all requirements, ensuring every turnover meets guest expectations.
• Weekly cleanings for longer stays are triggered without manual oversight.
• Garbage pick-ups, once often forgotten during high season, are now consistently managed through recurring templates.
• Gap periods between reservations prompt an automatic refresh of the apartment, so every arrival feels like a first impression.
• Preventative maintenance workflows, such as air filter replacements, pipe maintenance, and battery changes, are now tracked and completed on schedule.

By combining Lodgify’s booking engine with Breezeway’s task automation, N12 has eliminated manual gaps, gained full visibility, and established a scalable process that keeps both guests and owners happy.

“Thanks to Breezeway and Lodgify, we now feel much more in control of what’s happening outside the office. Honestly, we can’t imagine our work without it.” – Kristina, Property Manager

Proactive property care and better guest experiences

The biggest impact has been moving from reactive problem-solving to proactive property care. With recurring inspection checklists and photos, issues are flagged before they affect guests. Welcome kits, drains, safes, and other small but important details are consistently checked, creating a smoother guest experience and stronger trust with owners.

Kristina noted that even their cleaning team has embraced the platform: “After just one month of using Breezeway, they understood how good it is. Now everything is transparent, and nobody can say, ‘I didn’t know.’ It gives us all the security that every clean meets expectations.”

With Breezeway, N12 has built the foundation to scale confidently. Their team can now handle the demands of a growing portfolio without sacrificing quality or burning out. The company is on track to nearly double again in the next two years, with Breezeway as the backbone of its operational success.