The shift to seamless scheduling
Before Breezeway, BNB Made Easy managed cleaner availability through a digital form and shared cleaning schedules through WhatsApp group chats. Cleaners were notified via regional group messages, and staff would manually cross-reference availability with cleaning tasks. This approach led to a number of challenges. “Missed cleans or significantly below-standard cleaning were commonplace, sometimes multiple times a week,” shared Dom Maley, General manager - Operations at BNB Made Easy. These lapses, often caused by administrative errors, had a ripple effect on guest experiences and owner trust.
After implementing Breezeway and Guesty, task scheduling became automated. “Allocating cleans takes a third of the time it used to,” said Dom. With automatic task creation from reservation data and cleaner-specific availability streamlined directly within the platform, the team was able to reduce errors and improve efficiency across the board. Real-time task visibility now ensures that if a clean hasn’t been assigned or a cleaner doesn’t show up, the issue is caught and addressed immediately.
Custom workflows, consistent quality
A major benefit for BNB Made Easy has been the ability to create flexible, customized workflows for various property types. Whether managing homes with unique features like elevators or shared hotel-style spaces, Breezeway allows for task templates that align with property-specific requirements. “This flexibility is one of the biggest reasons why we chose Breezeway and is a huge advantage,” Dom explained.
In addition to standard cleans, BNB Made Easy uses Breezeway to conduct Quality Control Checks twice a month for each cleaner and once every three months for each property. Each task includes checklists with photo documentation, making it easier to show team members what is expected with each task. Dom shares, “This procedure is facilitated by the Breezeway program and allows us to promote a culture of accountability and high excellence.”
Scalable growth and staff empowerment
The improvements in operational workflows empowered both new and long-time employees. “Employees are extremely satisfied with the Breezeway program,” said Dom. New hires quickly adapted to Breezeway’s streamlined system, while tenured staff appreciated the dramatic improvements over the previous setup.
Perhaps the most impressive result of using Breezeway is the company's ability to scale from less than 20 properties to over 240. “This would not have been possible with our manual WhatsApp system.” Dom said, “At the heart of our growth is a simple belief: everyone has the ability to make a positive impact on others. Whether it’s a team member solving a guest’s problem before they even arrive, or a conversation that makes a homeowner feel understood, those moments matter.”
Breezeway is proud to help the teams at BNB Made Easy create these powerful moments.
