Scaling without compromising quality

Before Breezeway, quality control relied heavily on trust and follow-up communication. There was no standardized process to document completed work, no visibility into cleaning or maintenance quality, and no reliable way to track issues once teams were in the field. As high season approached and listings increased, maintaining consistent standards became increasingly difficult.

With Breezeway, every task is now documented with required photos and timestamps, ensuring accountability without constant supervision. As the business grew, this structure became essential. Instead of reacting to issues after the fact, the team gained a real-time overview of what was completed, what needed follow-up, and where potential gaps existed,  especially during high season when turnover volume peaks.

Cleaner adoption and field team transparency

One of the biggest concerns many property management companies have when implementing new operational software is field team adoption. For Opale Keys, this was a non-issue.

After testing the platform with several cleaners, the Breezeway mobile app was quickly adopted by cleaning staff thanks to its intuitive design and straightforward workflows. The mobile app made it easy for field staff to follow tasks, upload photos, and complete work without added friction. 

Breezeway also enabled Opale Keys to customize task permissions and responsibilities based on each cleaner’s role and experience level, ensuring the right balance between structure and flexibility. Now, tasks are clearly assigned, expectations are visible, and communication happens directly within the platform, eliminating the need for scattered messages and last-minute calls.

For management, this translated into transparency across teams and properties, without adding friction to cleaners’ daily work.

Protecting the business with operational proof

Beyond efficiency, Breezeway delivered direct financial protection. In guest damage disputes, Opale Keys relies on timestamped photos captured before and after stays. In one recent case, this documentation enabled the company to recover approximately €800 through Airbnb’s resolution process, costs that would otherwise have fallen on the business.

Having verifiable proof of property condition has become a critical safeguard, especially as the portfolio grows and owner expectations increase.