Task visibility and team accountability

Before Breezeway, operations updates were scattered across messages and spreadsheets, making it difficult for leadership to see what was happening on the ground. “I didn’t have visibility into what was really happening in our operations,” recalls Dominika. “Tasks were being reported, but we couldn’t easily track whether they were scheduled, completed, or followed up.”

With Breezeway, every cleaning, inspection, and maintenance job is now traceable from start to finish. Real-time dashboards show which tasks are in progress, completed, or pending, allowing the operations team to spot bottlenecks early and ensure follow-ups happen on time.

Maintenance tracking and reporting

Managing multiple properties, service providers, and internal teams required real-time coordination and precise reporting. Maintenance, in particular, was difficult to track end-to-end,  from issue creation and materials used to costs, invoices, and ownership of each intervention (guest, owner, or company).

Maintenance workflows especially benefited from Breezeway. Repeating tasks, supplier jobs, and material usage are now tracked in detail, helping NOX control costs and report more accurately to property owners.

Building a structured operation at scale

For NOX, the shift wasn’t only about growth, it was about elevating an already strong operation with better tools and technology. By implementing Breezeway, the company gained a shared operational backbone across teams, reducing manual follow-ups and improving accountability from the field to finance.

Dominika highlights that adoption didn’t happen instantly: “It took time for the team to understand the value. But once we started consistently feeding data into Breezeway, everything changed: the visibility, the accountability, and the way we report to owners.”

Reflecting on the process, Dominika offers one clear piece of advice to other property managers:

“If you’re smaller, start earlier. Don’t wait until you have a big operation to implement proper systems, by then, it’s much harder. Technology like Breezeway gives you the structure to scale efficiently from the beginning.”