Bringing structure and confidence to daily operations

Previously, every team relied on emails, phone calls, or paper lists. Now, Breezeway acts as a shared workspace where every task, comment, and photo is stored in one place.

Guest service agents can create digital work orders with notes and photos, while maintenance teams access their schedules directly in the app, without needing to stop by the office.

“At 8 a.m., they open the Breezeway app and already know what to do for the day,” explains Tanja Hipp, Guest Service Supervisor. “It takes us less time to create and assign tasks, so issues are handled faster.”

This visibility has strengthened collaboration across departments. If a guest calls about an issue, any team member can instantly see what’s been discussed, who’s assigned, and what’s already been done, no more chasing updates or passing messages between colleagues.

An integration that keeps everything in sync: Breezeway + Elina PMS

For Företagsbostäder, the Breezeway–Elina PMS integration has been a breakthrough in efficiency. All cleaning and maintenance data flows automatically between both systems, keeping guest service, maintenance, and cleaning teams perfectly aligned.

Key advantages include:

• Automated task creation and updates for every booking or property change.
• Seamless syncing of cleaning status between Breezeway and Elina PMS.
• Shared visibility across teams, no duplicate work or missed updates.

The integration also provides valuable property history, with photos and detailed records for every task, giving the team complete traceability and confidence in their operations.

A better experience for the team behind the scenes

By managing all communication inside Breezeway, Företagsbostäder eliminated the constant back-and-forth of phone calls and emails. Guest service agents and maintenance staff now collaborate directly within each task, sending real-time updates, photos, and comments.

“Before, if maintenance needed to check something, they had to call us. If we were on the phone with a guest, they’d have to call back. Now we just chat directly inside Breezeway. Everything is in one place,” says Tanya.

This real-time communication has significantly improved response times. Maintenance teams can start work the moment they log in each morning, and guest service agents can answer guest questions instantly, using the shared task history for context.