Join ELEVATE, Breezeway’s inaugural property operations summit on Tuesday, March 9th from 9:30 - 12:30, and Wednesday, March 10th, from 10 - 2 EST! 

 

What to Expect: Both half-day sessions are packed with industry influencers, leading managers, and property operations experts. Sessions span across keynotes, panels, and live podcast recordings!

 

What You'll Learn: Walk away with best practices around property preparation, guest communication, and safety - you'll professionalize your operations and ELEVATE your brand in 2021!


Day 1

9:30
-
9:55
Elevating Quality in Vacation Rental Supply
Hospitality’s push for higher-quality inventory and deeper client service is only just beginning. In ELEVATE’s opening session, experts discuss how converging hospitality supply will continue to shape quality standards in short-term rentals, and how operators can leverage professionalism to differentiate and showcase their quality inventory at booking (with Simon Lehmann of AJL Atelier, Merilee Karr of UnderTheDoormat & Travis Riner of Homes & Villas by Marriott International).
10:00
-
10:25
Property Managers as Hospitality Providers and the Future of Service
As supply and demand of hotel and vacation rental inventory continue to co-mingle, service expectations at short-term rental properties have accelerated. Operators are tasked with more work to maintain higher-quality property and provide personalized concierge. This panel discusses the identity shift from ‘property manager’ to ‘hospitality provider’, and its implications on the future of the industry (with Jessica Gillingham of Abode PR, J.D. Wagner Luxury Properties Jackson Hole, Amber Carpenter of ACME House Company & Anthony Lee of ALTIDO).
10:30
-
10:55
Fragmentation & Adoption of Tech: Shifting from All-In-One to Purpose-Built Tools
Short-term rental managers have quickly gravitated away from one-size-fits-all technology and rely on purpose-built solutions for discrete business functions. This panel discussion will analyze tech adoption and fragmentation, and discuss how these trends empower professionals to deliver more value to clients, and differentiate their brand (with Matt Landau of VRMB, Sean Miller of PointCentral, Mike Goldin of NoiseAware & Jason Sprenkle of Key Data).
11:00
-
11:25
Accelerating Growth in Vacation Rentals
Vacation rentals have been the preferred lodging for those looking to spend time away from home over the past several months (providing more space, boasting fewer crowds, and offering access to private amenities). In this session, we’ll discuss how vacation rentals can position themselves against hotels and other property segments, and continue to exceed guest expectations and capture market share (with Amy Hinote of VRM Intel, Laik LePera of Village Realty, Robin Craigen of Moving Mountains & Luca Zambello of Jurny).
11:30
-
11:55
Exploring the Regulatory Landscape
As the industry pushes for higher-quality service, guest expectations aren’t the only driving force for operational excellence -- state and local regulators are closely examining the impact short-term rentals are having on their communities. This panel session will explore the heightened scrutiny of vacation rental operations in 2021 and beyond (with David Krauss of Rent Responsibly, Philip Minardi of Expedia Group & Daniel Watts of LodgingRevs).

Day 2

10:00
-
10:25
Operational Trends: Coping with Increased Work and Less Time
Property managers have never had more responsibility and work on their plate. At the same time, trends for attention to detail in housekeeping and maintenance have risen (COVID-19 elevated these trends even higher). In this session, we’ll discuss how you can keep up with the extra work, and deliver detailed property care and personalized service in less time (with Koryn Okey of Breezeway, Eddie Gray of Newman-Dailey Resort Properties & Jessie Sharp of Park City Rental Properties).
10:30
-
10:55
How Guest Communication Folds into Property Operations
The trend for proactive engagement throughout stays has accelerated in 2020, becoming a basic expectation for many guests. Messaging guests has never been trickier, though, and urgent issues get buried among a never-ending flow of requests. This session will discuss how to solve these issues, and offer insights into how managers can start driving deeper client service through effective guest messaging (with Kelsey Liversidge of Breezeway, Tyler Adams of Benchmark Management & Ashley Kubiszyn of River Ridge Rentals).
11:00
-
11:25
Staffing: Internal vs. External Field Teams
Property managers juggle several moving pieces on any given day, including coordinating tasks and issues across internal staff and services providers. In this session, our experts discuss the tradeoffs between working with internal employees and contracted staff, how to manage and motivate your teams, and use staff to set your company up for success (with Michelle Williams of Atlantic Vacation Homes, Joe Refosco of Taylor-Made Deep Creek Vacations & Jesse Karp of kasa).
11:30
-
11:55
The Importance of Housekeepers to Your Brand
With increased focus on contactless check-in, your field staff are often the only representatives from your company to interact with guests one-on-one. In this session, industry veterans Cliff Johnson and Durk Johnson, will discuss the impact that your housekeepers have in delivering on your brand promise, and why it’s imperative you recognize these individuals and ensure they feel valued within your organization (with Jeremy Gall of Breezeway, Cliff Johnson of Rented & Durk Johnson of Housekeeping Solutions Team).
12:00
-
12:25
Implications of Safety on Guests, Insurance, and Regulation
The pandemic made it more clear than ever that property and guest safety are foundational to delivering five-star guest experiences. In this session, we’ll chat about the growing emphasis on “quality” and how safety is a major driving factor in the guest experience, insurance, and regulatory landscape (with Matt Curtis, Justin Ford, Darren Pettyjohn & Mike Bayer).
12:30
-
12:55
Let's Talk Owners: How to Boost Acquisition & Retention
Owner relations is often one of the most overlooked areas of short-term rental management. In this session, we’ll cover best practices for delivering (and maintaining) hospitality-like owner services, and how they’ll foster more trustworthy owner relationships, increase client retention, boost referrals, and drive more service revenue (with Wil Slickers of Slick Talk, Jon Eskin of BHHS Colorado Properties & Brittany Blackman of Breathe Easy Rentals).
1:00
-
1:25
How to Educate & Improve your Team's Performance
Operational efficiency is difficult to measure, but imperative to your business’ success. In this session, Ben Edwards will explore ways to keep your teams educated, and provide a glimpse into how your team's effectiveness and productivity impacts your businesses bottom line (with Ben Edwards of Weatherby Consulting).
1:30
-
1:55
Live Podcast: Conference Recap
Join Sarah & Tim's live podcast recording alongside Breezeway's Founder & CEO, Jeremy Gall. Listen in for a brief rundown of the ELEVATE summit and hear fresh perspectives, reactions, and takeaways from the conference. Attendees will have the opportunity to interact through live polling, and play a role in the live recording of 'Sarah and T - The Professional Vacation Rental Manager's podcast'.

Who You'll Hear From

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Amy Hinote

VRM Intel

simon

Simon Lehmann

AJL Atelier

Matt Landau

Matt Landau

VRMB

JG

Jeremy Gall

Breezeway

Cliff Johnson

Cliff Johnson

Rented

Travis Riner

Travis Riner

Marriott

anthony

Anthony Lee

ALTIDO

Michelle Williams

Michelle Williams

Atlantic Vacation Homes

Philip Minardi-1

Philip Minardi

Expedia Group

Joe Refoscso

Joe Refosco

Taylor-Made Deep Creek Vacations

Ben Edwards

Ben Edwards

Weatherby Consulting

Laik LePera

Laik LePera

Village Realty

David Krauss

David Krauss

Rent Responsibly

1517759764286

Durk Johnson

Housekeeping Solutions Team

Amber Carpenter

Amber Carpenter

ACME House Company

Ashley

Ashley Kubiszyn

River Ridge Rentals

1590770203106

Jason Sprenkle

Key Data

1530851075862

Sarah Bradford

Winter Park Lodging Company

1549053948812

Tim Cafferty

OuterBanks Blue

MichaelGoldin

Michael Goldin

NoiseAware

Headshot_Luca Zambello, CEO

Luca Zambello

Jurny

Robin Craigen

Robin Craigen

Moving Mountains

Tyler Adams

Tyler Adams

Benchmark Management

Jon Eskin

Jon Eskin

BHHS Colorado Properties

Brittany

Brittany Blackman

Breathe Easy Rentals

1588599364424

Koryn Okey

Breezeway

Jessie Sharp

Jessie Sharp

Park City Rental Properties

Jessica Gillingham

Jessica Gillingham

Abode PR

1574449762809

Daniel Watts

LodgingRevs

1517717774931

Matt Curtis

Smart City Policy Group

Sean Miller

Sean Miller

PointCentral

1517762985428

Darren Pettyjohn

Proper Insurance

IMG_5203

Justin Ford

Breezeway

Mike Bayer

Mike Bayer

Vacation Rental Formula

Merilee Karr red headshot high res

Merilee Karr

UnderTheDoormat

Wil Slickers

Wil Slickers

Slick Talk

1533690488665

Kelsey Liversidge

Breezeway

Eddie Gray

Eddie Gray

Newman-Dailey Resort Properties

Headshot-1

Jesse Karp

kasa

image005

J.D. Wagner

Luxury Properties Jackson Hole