Streamlining operations and eliminating guesswork

Before Breezeway, the DownSouth team spent nearly 25 hours a week coordinating cleaning, inspections, and maintenance work through disjointed tools. Breezeway’s automated scheduling and customisable checklists replaced whiteboards and manual spreadsheets, allowing the team to operate with clarity and precision.

“With the help of Breezeway and RMS Cloud, cleanings are now automatically scheduled based on reservation data, and each property has customised checklists for cleaning and inspections. The Breezeway mobile app allows our team to check off tasks, report issues, and upload photos in real time,” said Devin Webber.

This transition not only boosted efficiency but also ensured every property met consistent quality standards. With digital inspection checklists tailored to each property and season, any issues identified during an inspection are logged and assigned as a maintenance task directly in Breezeway. Plus, the DownSouth team also schedules preventative maintenance, like aircon servicing and smoke alarm testing, to prevent issues from occurring in the first place.

Improving guest experience with proactive communication

Breezeway Messaging, Guide, and Assist revolutionised how DownSouth communicates with guests. Automated messages are timely and personal, ensuring guests feel well-informed before, during, and after their stays. The digital Guide helps guests navigate appliances, check-in, and explore local recommendations, while Assist enables the team to respond faster to any issues that arise.

“It’s become far more efficient. Messaging is automated yet personal, and guests receive timely updates without us having to remember each message,” said Devin. “Guests love [the Guide], particularly the mobile-friendly local recommendations, appliance instructions, and self check-in guidance.”

These improvements contributed to a higher review average, reduced repetitive inquiries, and even boosted upsell opportunities.

Empowering staff and building trust with owners

Prior to Breezeway, DownSouth Holiday Homes struggled with visibility and communication across teams. Without a centralized system, “owners were frustrated with the lack of visibility, and our team was constantly in reactive mode, which impacted guest experience and reviews,” Devin explained.

With Breezeway, the DownSouth team operates with transparency and accountability. Staff have clearer task expectations, feel less overwhelmed, and appreciate the streamlined communication. This clarity has improved retention, especially among cleaners and inspectors.

“Our team feels more empowered, with clearer daily task lists, better communication, and less confusion around priorities,” Devin noted. On the owner side, Breezeway’s reporting tools and transparency have been a game changer. “Several new owners cited our use of Breezeway as a key differentiator.”