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Business

Efficiency that pays off: How DownSouth Holiday Homes saves $1,200+ monthly with Breezeway

DownSouth Holiday Homes is a locally owned vacation rental management company based in Western Australia. Managing over 50 properties from Bunbury to Yallingup, they provide full-service property care, including in-house cleaning, maintenance, and guest support teams. Their commitment to quality and a hotel-style guest experience, blended with a personal touch, sets them apart in the region.

Case Study | DownSouth Holiday Homes

The Situation

Before implementing Breezeway, DownSouth Holiday Homes was juggling a patchwork of emails, texts, whiteboards, spreadsheets, and phone calls to manage their operations. This manual system led to miscommunication, delayed tasks, and a lack of accountability. During peak periods, their team struggled to keep up, putting pressure on employees and impacting guest and owner satisfaction.

The Solution

By implementing Breezeway’s Operations and Guest Experience tools in combination with their PMS, DownSouth Holiday Homes centralized their workflows and introduced automation across scheduling, communication, and property care. Plus, guest messaging and digital guides have reduced confusion and improved response times, helping the team deliver a more seamless and professional experience.

The Results

25
Hours saved per week through automated scheduling and streamlined communication
$1,200
Saved per month with reduced admin time and better coordination
4.8
Average review score due to improved property readiness and responsiveness
7
New properties added in 6 months without straining resources
7
Hours saved per week by automating guest messaging
5
Hours saved per week through faster issue resolution with Assist

Streamlining operations and eliminating guesswork

Before Breezeway, the DownSouth team spent nearly 25 hours a week coordinating cleaning, inspections, and maintenance work through disjointed tools. Breezeway’s automated scheduling and customisable checklists replaced whiteboards and manual spreadsheets, allowing the team to operate with clarity and precision.

“With the help of Breezeway and RMS Cloud, cleanings are now automatically scheduled based on reservation data, and each property has customised checklists for cleaning and inspections. The Breezeway mobile app allows our team to check off tasks, report issues, and upload photos in real time,” said Devin Webber.

This transition not only boosted efficiency but also ensured every property met consistent quality standards. With digital inspection checklists tailored to each property and season, any issues identified during an inspection are logged and assigned as a maintenance task directly in Breezeway. Plus, the DownSouth team also schedules preventative maintenance, like aircon servicing and smoke alarm testing, to prevent issues from occurring in the first place.

Improving guest experience with proactive communication

Breezeway Messaging, Guide, and Assist revolutionised how DownSouth communicates with guests. Automated messages are timely and personal, ensuring guests feel well-informed before, during, and after their stays. The digital Guide helps guests navigate appliances, check-in, and explore local recommendations, while Assist enables the team to respond faster to any issues that arise.

“It’s become far more efficient. Messaging is automated yet personal, and guests receive timely updates without us having to remember each message,” said Devin. “Guests love [the Guide], particularly the mobile-friendly local recommendations, appliance instructions, and self check-in guidance.”

These improvements contributed to a higher review average, reduced repetitive inquiries, and even boosted upsell opportunities.

Empowering staff and building trust with owners

Prior to Breezeway, DownSouth Holiday Homes struggled with visibility and communication across teams. Without a centralized system, “owners were frustrated with the lack of visibility, and our team was constantly in reactive mode, which impacted guest experience and reviews,” Devin explained.

With Breezeway, the DownSouth team operates with transparency and accountability. Staff have clearer task expectations, feel less overwhelmed, and appreciate the streamlined communication. This clarity has improved retention, especially among cleaners and inspectors.

“Our team feels more empowered, with clearer daily task lists, better communication, and less confusion around priorities,” Devin noted. On the owner side, Breezeway’s reporting tools and transparency have been a game changer. “Several new owners cited our use of Breezeway as a key differentiator.”

Breezeway is an essential tool for any serious short-term rental operator. If you want to grow without losing quality or burning out your team, Breezeway is the operational backbone that keeps everything running smoothly, from cleans to guest messages.

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