Building Owner Trust During COVID-19

Over the coming months, ensuring that strict cleanliness standards are met and showcasing the professional care and maintenance that is devoted to each property is critical to the success of vacation rental managers. Communicating the additional precautions you’ve taken at the property builds trust with owners and empowers you to deliver them a better experience.

Here are a few templates designed for owner communication that we’ve created based on examples from leading rental managers. Feel free to customize these templates to fit your COVID-19 communication plan, add a link to your housekeeping checklist, and use the language in other forms of communication like blogs, text messages, or website homepages.

We hope these communication examples can help lighten your operational burden during this challenging time.


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