A Guide to Guest Communication During Natural Disasters

Extreme weather and climate events have become more frequent in recent years, increasing the recurrence and severity of hurricanes, monsoons, wildfires, droughts, heat waves, and other forms of natural disasters. Inclement weather creates additional operational challenges for property managers and hospitality operators; from property care preparation and recovery, to client safety and communication.

Communicating these arrangements and procedures is particularly important as it builds consumer confidence, develops brand trust, and empowers your teams to stay aligned and deliver a better guest experience. 

We reviewed thousands of messages from professional vacation rental operators that use our guest messaging product to communicate with guests during inclement weather. You can customize these templates to fit within your disaster communication plan, and use the language throughout emails, blogs, text messages, landing pages, and more.

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