The Importance of Guest Communication

As travel resumes across several markets, guests will want professional, predictable, and safe places to escape to from their quarantine. Vacation rental operators who effectively showcase the professional care and maintenance that is devoted to each property will be well equipped to meet the elevated expectations of the ‘new traveler persona’.

After surveying hundreds of professional vacation rental operators, we found that over 74% plan on putting their guests at ease by communicating the additional precautions they're taking around health and safety. This is with the goal of building confidence, and setting the stage for a better guest experience. 

We distilled thousands of messages from professional vacation rental operators that use our guest messaging product to create these communication templates. You can customize these templates to fit your COVID-19 communication plan, and use the language throughout emails, blogs, text messages, landing pages, and more.

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