Instilling Guest Confidence During COVID-19


Over the coming months, ensuring that strict cleanliness standards are met and showcasing the professional care and maintenance that is devoted to each property is critical to the success of vacation rental managers and hospitality providers. Communicating the additional precautions you’ve taken at the property builds consumer confidence and empowers you to deliver a better guest experience.

Here are a few templates designed for guest communication that we’ve created based on examples from leading rental managers. Feel free to customize these templates to fit your COVID-19 communication plan, add a link to the housekeeping checklists you use, and use the language in other forms of communication like blogs, text messages, landing pages, or website banners.

We hope these communication examples can help lighten your operational burden during this challenging time.

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