From manual scheduling to a structured operational tool

For years, scheduling at Altipik was run out of Outlook by the technical manager. It worked at small scale, but the team had reached a size where the old way couldn't keep up — too many properties, too many touchpoints, too many things to remember.

Breezeway gave Altipik a single source of truth. Tasks are scheduled, assigned, and tracked in one place, the team can rest on the tool instead of double-checking everything manually, and the work that used to live in someone's head or in scattered Excel files now lives in a system everyone can see. Beyond scheduling and maintenance tracking, the team also uses Breezeway for invoicing, making it a true operational hub rather than just a task manager. The day-to-day still moves fast, but it's no longer dependent on memory and manual follow-ups.

A seamless Avantio integration

The integration with Avantio is what makes the whole setup click. Bookings flow automatically into Breezeway, which means cleaning tasks are generated the moment a reservation is confirmed — no manual entry, no double bookings, no calendar mismatches.

For Camille and the team, this is the part of the platform that has had the biggest day-to-day impact. It removes the operational layer that used to take the most time and replaces it with a workflow that runs in the background.

"The fact that it's connected directly with Avantio and that all the cleanings are scheduled automatically — and we can manage them as we want — is really life-saving." — Camille Caquelin, Operations and Reservations Coordinator at Altipik. 

Bringing structure to recurring maintenance

If automated scheduling solved the daily turnover problem, Breezeway has also given Altipik a way to tackle the work that isn't daily — and that's where the team had the biggest visibility gap before.

Things like window cleanings, deep cleans, and seasonal duvet and pillow rotations had always been managed loosely, often through Excel files that nobody kept updated. With Breezeway, those recurring tasks now live in the same system as everything else. The team can see what's been done, what's coming up, and what still needs attention across the entire portfolio — instead of relying on someone remembering to check a spreadsheet.

A step-by-step rollout, backed by responsive support

Going live with a new operational tool right before the winter season is no small thing, but the rollout went smoothly. Altipik chose a phased approach — internal task scheduling first, with welcome guides and guest messaging coming next — which made the change manageable for the office team and easier to communicate to external cleaning partners.

Just as important: the support has been there when the team needs it. Questions get answered quickly, often the same day, which matters when you're running operations across a busy ski region.

"It's really nice to have someone we can talk to about Breezeway. When I have a question, I know I can send an email and I'll get an answer — if not the same day, then the next. The customer service is really good, especially for such a big company." — Camille Caquelin, Operations and Reservations Coordinator at Altipik.