If you manually schedule cleaning tasks, communicate with your housekeepers via WhatsApp, and manage supplies using paper-based logs, chances are you’re overworked and running the risk of missed cleans. You’re probably also struggling to keep up with other areas of your business, like guest management and marketing.
Plus, your business model isn’t scalable—your scheduling processes and internal communications are a limiting factor that won’t cope with a larger portfolio.
You can address all these issues by automating your vacation rental cleaning operations. In this article, you’ll see exactly how to do so by following a simple five-step process. Having put these solutions into place:
Along the way, you’ll also discover how other successful vacation rental companies have automated their cleaning practices, see which business performance metrics you’ll improve by doing so, and learn about what tools and features to use.
No more scheduling turnovers |
Automating your cleaning operations isn't only transformative for your property care—it's a strategic move that elevates your entire business model.
By implementing cleaning automation, you directly address the efficiency of your managerial processes, putting in place systems that drive greater quality and consistency. In turn, you’ll improve the guest experience and, ultimately, boost key business performance metrics like:
For example, Vanwaw Corporate Rentals in Atlanta implemented Breezeway to automate cleaning ops, including the scheduling process, quality control, maintenance coordination, and tracking costs. This enabled the team to:
With cleaning automation, you also help to safeguard your team's well-being, minimizing the burnout that often comes with repetitive manual tasks or from having to urgently deal with the problems that come about from systemic inefficiencies.
As Vanwaw Corporate Rentals’ Kristi Campbell recounted for our case study, “With scheduling conflicts, I cleaned an 8-bedroom house on my own from a last-minute booking. I promised myself that would never happen again." We hear your pain, Kristi!
But the business impact of automating your cleaning operations doesn’t stop there. By moving away from manual processes, you can spend more time on customer service and other value-adding activities, like creating a digital welcome book or developing personalized upsell strategies.
Just as importantly, cleaning automation equips you to scale your operations. As your portfolio grows, an automated system's scalability ensures your processes and standards remain uniform and repeatable, no matter how many rentals you manage.
No more missed cleans and fewer manual tasks |
Automating your vacation rental cleaning process significantly improves your operational efficiency and consistency of the guest experience. Follow these steps to streamline your cleaning tasks and ensure your properties always meet the highest standards of cleanliness.
Start by connecting Breezeway with your property management system (PMS).
Linking your PMS account with an operations management system allows for seamless communication between your booking system and cleaning schedules, opening the door to a range of automated processes.
The integration process itself varies from PMS to PMS, but it’s always simple and can take as few as two steps to complete. For example, typically, you get your PMS’s API keys from support, which you add to the relevant integration within your Breezeway account.
With this connection in place, your properties and reservations will start loading to your Breezeway dashboard.
Now you can set all the foundations in place for your automated systems:
With Breezeway integrated with your PMS, your team added, and the platform customized, you can start setting up fully automated cleaning processes and begin striking off manual tasks from your to-do list.
Replace your manual tasks with automated workflows |
Now you can enable the auto-scheduler and configure Breezeway with your custom rules for each property and reservation type. This is where the fun really begins and you start to save hours of work.
The automations at this stage include:
With this step completed, any time a new booking comes in, Breezeway will automatically create a new cleaning schedule and assign it to the right housekeeper. If you’ve set it up to include an inspection, that’ll be there in the schedule, too.
Housekeepers will be able to see their upcoming assignment in the Breezeway app, as well as the cleaning checklist for each property, which we look at next.
This is an extraordinary time-saving feature that will instantly change your day-to-day.
The next step is to create and customize your cleaning and inspection checklists.
These are dynamic and smart templates that you'll use across all your properties to make sure they’re always immaculate representations of your brand values and ready for even the most discerning of guests.
Breezeway’s checklists are organized by:
At each of these levels, you can implement the instructions you wish, including friendly reminders (like “Mop and sweep the floor”) or specific directions (like “Scrub the grout lines behind the taps”). Also, you can add representative photos so your team knows your expectations for each room or item in the property.
Within your checklists, you can also request for the housekeeper to upload photos of their completed work to the app. You can use these photos to share with the homeowner, or you can use them to carry out property inspections remotely—saving you time and making your operations even more scalable.
Provide housekeepers with a user-friendly mobile app to see their schedules and task requirements.
Finally, you need to make sure housekeepers always have the supplies and linens they need for each departure clean, turnover, or mid-stay clean.
To do this, you need a simple way to track inventory and generate linen packing reports based on the property, guest type, and type of clean:
Learn more |
Automating your vacation rental cleaning will save you hours of work, you’ll no longer need to be stuck to your phone as you WhatsApp multiple housekeepers, and guests will get a better experience, too.
Plus, you’ll be able to avoid highly stressful and costly scenarios, like missed cleans and miscommunications. You’ll have schedules mapped out well in advance of check-in dates, and those schedules will automatically update any time there’s a change to your booking information.
All you have to do is:
With these simple steps completed, your reservations will automatically load into your dashboard, where you’ll be able to see property status across your entire portfolio and watch in real time as each rental property is taken care of.
Breezeway gives you visibility across your portfolio as cleaning tasks are carried out according to your predetermined specifications.
Automating your cleaning processes gives you more time to focus on high-level STR business concerns, like marketing to new homeowners, creates a scalable set of processes you can replicate as you grow your portfolio, and provides guests with a better, more consistent experience.
No more scheduling turnovers |