As 2023 comes to a close, we reflect on the year’s events and look forward to what 2024 has in store. This was an incredible year in the travel industry, with many operators finding new efficiencies and creative ways to meet guest expectations. Breezeway is proud to be at the forefront of this innovation and provide an extensive platform of solutions for hospitality professionals.
This year the industry faced new challenges as demand for travel returned to pre-pandemic levels against a backdrop of inflation, new regulations, and shorter booking windows. In response, vacation rental companies have focused on optimizing operations, seeking ways to do more with less.
We’re excited to share how Breezeway adapted to these industry challenges as a growing company working hard to develop new product features and drive strategic partnerships to deliver on our mission to elevate the experience at every property.
Innovation at Breezeway starts with our client’s needs and is driven by client insights. This past year we focused on adding powerful functionality to our operations platform - including automated workflows, innovative reporting tools, the addition of drag and drop to our property scheduler, and much more.
Additionally, we've rolled out new Guest Experience products, Guide and Assist, and integrated AI functionality into our Messaging product. Each of these are seamlessly integrated with the Breezeway operations platform, which means your back-end and guest-facing operations are always in sync.
We are committed to delivering the best service to our Breezeway clients, and as a result, launched countless improvements to our core Operations and Messaging products in 2023. From time-saving functionalities to elevated guest experiences, here are just a few of the exciting updates we’ve shared with our clients this year!
In addition to important Operations and Messaging updates, our Product and Engineering teams have also been busy working on three completely new products to add to Breezeway’s platform. Breezeway Assist, Guide, and Insights all launched in 2023 and we have been thrilled by the responses from our clients and the industry. We plan to continue this level of innovation in 2024!
“Breezeway Assist has been a lifesaver for our company. Having professional staff ready to answer guest questions and concerns via text and phone during non-business hours has improved our guest and owner experience. Breezeway's professional staff is quick to communicate with us, and the support from Breezeway is top-notch. Working with Breezeway has genuinely been a breeze!” - Ian Vogt, Property Manager, Destin Pointe Vacation Rentals
“I just wanted to say I love the new insight reports, these are great and very much needed! Please tell your teams great job on the new features!!” -Leslie Adcock, Director of Operational Excellence, Cabins for You
An integrated tech stack tailored to your business needs is non-negotiable in the hospitality industry. There is no one-size-fits-all all solution, so having tools that work seamlessly together is essential for our clients. We are thrilled to work with 40+ incredible technology partners in the industry and will continue to expand our partnerships into the new year to provide more connected solutions. Here are a few of the new partners added to our marketplace in 2023.
Breezeway has officially become an Airbnb software partner. With this partnership, our clients can seamlessly connect to Airbnb, gaining immediate access to properties and reservations. Using Airbnb’s review API, Breezeway enables hosts and property managers to connect Airbnb guest reviews with individual tasks and specific property workflows, providing invaluable insights from review data. We've also integrated Breezeway Messaging for Airbnb communication, making staying in touch with your guests even easier.
Quickbooks Push Tasks to Bills allows clients to connect Breezeway to Quickbooks, and easily push their tasks and itemized costs into a Quickbooks Bill.
This year, Breezeway took a leap forward with strategic integrations, enhancing your property management experience. Experience a streamlined flow of information between Breezeway and our latest partners. Breezeway pulls reservation and property data so you can streamline your daily operations. Automate your daily schedules, tasks, and workflows based on check-ins, checkouts, and reservation changes.
These integrations signify Breezeway's commitment to providing a connected and efficient property management ecosystem. Stay ahead in the dynamic hospitality industry with our seamless integrations.
Software is not just about the technology—it's about the support we provide. In the hospitality industry, where operations are round-the-clock, support must be fast. Our support team’s response time was under 10 minutes last month, and our client satisfaction rating currently stands at an impressive 95.7%. We’ve reimagined our Account Management team to help support you at every step - from onboarding to adoption to training your new staff members.
"It's obvious that the customer experience is of great concern (at Breezeway). As a company that cares about customer experience, it's important that our software providers mirror that value." - Capterra reviewer, Caleb H.
"We have nothing but great feedback for Breezeway. They are the entire package - strong support team, a consistent product, and continually striving to improve and make the product stronger." - Capterra reviewer, Leah R F.
“Great experience from start to finish. Knowledgeable sales staff, best onboarding and support in the industry, good development pace, and strong integrations with other software." - Capterra reviewer, Adam N.
Breezeway’s biggest achievement of 2023 is all of the work our amazing clients accomplished. Our clients were able to work more efficiently, get more tasks done, resolve issues faster, and deliver more exceptional services to guests. We are incredibly proud to work with so many leading, professional operators in the industry and are honored that you trust us with your business. It’s invaluable to learn from your experience, hear what your challenges and goals are, and help make your jobs easier. Here are just a few of the collective accomplishments from this year.
The Breezeway team continues to grow to meet our clients needs. Our team spans across the entire United States - from Maine to Florida, Texas, and California - and we are growing internationally!
This year, we added incredible talent to our Marketing, Sales, Client Success, Product, and Engineering teams as we continue focusing on expanding our service offering and delivering more value to clients.
With so many new faces, we gather as a company annually to learn more about each other and our industry. In 2023, we had the incredible opportunity to stay in our clients' vacation rentals on the beautiful beaches of 30A in Florida’s Panhandle.
At Breezeway, we aim to be a resource for vacation rental operators looking to professionalize their business. That’s why we publish educational content, attend industry events, and host our own monthly ELEVATE webinars to share insights and create conversations around operational excellence.
Breezeway’s Head of Safety & Certification, Justin Ford, has been all over the world this year spreading the word about vacation rental safety. We are on a mission to make vacation rental safety a top priority in the industry and not just an afterthought. Our Safety Program helps train hospitality operators and field staff on proactive safety measures to ensure your homes are safe to welcome guests. Breezeway’s platform makes it easier for operators to implement these learnings by automatically scheduling routine safety inspections and maintenance checks that help protect your guests and homes. This prevents accidents, reduces liability, and saves lives.
“I was ecstatic when I came across Breezeway's safety program. The course afforded me the opportunity to educate and support owners in protecting their investment, and assurance that our guests have safe experiences. I just can't say enough positive things about Breezeway's safety program and my experience with the entire Breezeway team.” - Jody Moscrip, Rental Manager, Sand Dollar Real Estate
Thank you to all of our clients and partners who helped make 2023 the best year yet!