The vacation rental industry has changed tremendously since we authored our first Property Operations Report in 2020. Property cleanliness, brand consistency, and timely service stood out as key areas in previous surveys, and have now become the mainstay of a quality vacation rental experience.
What’s different this year though are the ways in which hospitality providers are unblocking themselves to drive more efficiency. Managers are embracing the ‘hospitality professional’ moniker more than ever before, building better operational machinery to provide pristine properties and branded experiences.
We hope this report (created from surveying 700 short-term rental managers and more than 5,000 travelers) serves as a valuable resource for hospitality providers looking to professionalize their vacation rental product and equips them with tools to clear the path in the ever-changing travel landscape.