There’s no question that there’s been a pivotal shift in the way hospitality providers operate. Changing client expectations have created new requirements and expanded the scope of work for professional short-term rental managers. Delivering the detailed property care and service required in today’s vacation rental market is challenging, but is critical to the future growth and success of our industry. So, how are professional managers transforming their programs to best position their business?
To summarize how the industry has transformed over the last year, and understand how managers are handling rising demands in 2021, we surveyed hundreds of vacation rental managers (and travelers), and aggregated our findings in our annual Property Operations Report. Increased prioritization of purpose-built point solutions for task assignment and communication is a main theme throughout our research, and illustrates lasting focus on operational processes and service delivery.